KeyBank Client Relationship Associate reviews

2.8

42% would recommend to a friend

(97 total reviews)
avatar

Chris Gorman

46% approve of CEO

42% positive business outlook

Client Relationship Associate employees have rated KeyBank with 2.8 out of 5 stars, based on 97 company reviews on Glassdoor. This indicates that most Client Relationship Associate professionals have an average working experience there. KeyBank is rated 25% below average by Client Relationship Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

97 reviews
4.0
Aug 28, 2010
Recommend
CEO approval
Business Outlook

Pros

Good management, good team approach to banking, professional. Training was well organized. Allowed more freedom for our sales activities as long as we produced.

Cons

Hard to reach sales expectations even with 55+hr work weeks. Too many conference calls and meetings. A general oversight on my part was thinking that banking involved much more than just sales but in reality that is what retail banking is about...sales.

2.0
Jun 5, 2010
Recommend
CEO approval
Business Outlook

Pros

You get alot of downtime to do other things. That is a pro as well as a con because you can get bored easily and that can affect the money coming into the bank.

Cons

There is a lack of growth opportunities, alot of weekly reports and alot of emails, there are very small bonuses and they use ancient technology.T

2.0
Apr 28, 2010
Recommend
CEO approval
Business Outlook

Pros

The pay is decent and the benefits are great. Vacation time is great too. Some coworkers are fantastic, but most are just "lifers" that have become accustomed to the way Key does things.

Cons

KeyBank is just a miserable place to work. When I started, I was promised raises at certain intervals, exposure to all parts of the bank, and, potentially, paying for some grad school. That never happened. Clients routinely get taken advantage of. Key is known as "fee bank" for good reason. The online banking feature for customers accounts does not post correctly, so clients get o/d fees when they diligently kept track of their accounts. You just feel bad when your customers, who are good people, get "nickel-ed and dime-d". Its a bad representation upon myself. The sales pressure is annoying, even when you have made goals they bug you for more. They expect every one to put people into investments, although most rm's are limited to selling fixed annuities. Fixed annuities are definitely not in every clients best interest. Alot of the day to day work stuff reminds me of the movie office space.

Viewing 88 - 90 of 97 Reviews

Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.