KeyBank Client Relationship Associate reviews

2.8

42% would recommend to a friend

(97 total reviews)
avatar

Chris Gorman

46% approve of CEO

42% positive business outlook

Client Relationship Associate employees have rated KeyBank with 2.8 out of 5 stars, based on 97 company reviews on Glassdoor. This indicates that most Client Relationship Associate professionals have an average working experience there. KeyBank is rated 25% below average by Client Relationship Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

97 reviews
1.0
May 6, 2009
Recommend
CEO approval
Business Outlook

Pros

Honestly are very few positives in working for Key. Benefits package was pretty good

Cons

Unrealistic sales goals, too much micromanaging, upper management would talk down to employees. Upper management also had a very severe disconnect of what the actual sales environment is. Scripts and colds calls are not going to work in this environment.

4.0
Dec 21, 2008
Recommend
CEO approval
Business Outlook

Pros

Key is a great place to work because management truley cares about the employees and in general they are quite competent. They have excellent benefits and really promote advancement and professional development. Key is small enough to have access to senior managers as an employee but large enough to offer virtually any financial service that you would expect of a large bank. Pay is competitive and from what I hear on the retail said the sales force gets paid more than the competitors. Overall, the culture allows the various business units to work well together and this is emphasized regularly.

Cons

Key is large and like any large organization you're going to run into red tape at some point which just seems to hinder progress or efficiency at times. Also, Key is not as well known as some of the larger commercial banks and from a sales perspective it's sometimes difficult to sale the brand. Also the bank is large, but again it's small compared to larger commercial banks in the US. This means that while there is advancement opportunities that come with the turnover, the departments are relatively small and if you're waiting on that, you may be waiting for a little while.

4.0
Oct 8, 2008
Recommend
CEO approval
Business Outlook

Pros

Broad product base with a National footprint. Amazing benefits package with an unheard of time off plan. Employee cost of benefits out of pocket was more than fair. Good future minded HR products like contributing HSA accounts. Diverse employee base with a strong sense of community pride and return.

Cons

Position in the marketplace can't compete with the Mega-Banks but has to defend market share against them. Treading water prior to economy unwinding that could also do signifcant damage to base and devalue shareholders stake. Cautious on some fronts and negligent on others.

Viewing 94 - 96 of 97 Reviews

Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.