KeyBank reviews

This is a company that runs with very little support and does not make its employees feel valued. The branches have little foot traffic so you have to be on the phone "dialing for dollars" which basically means harassing customers and convincing them to open a 'Hassle Free" checking account that they don't need. You will be required to sell 'payments' which are checking accounts and credit cards and have a number of appointments per day. All this unattainable based on the lack of traffic in the branch. Everyone I work with has to make things up so as not get a PIP (performance improvement plan) Conference calls everyday and you have to tell everyone how many calls you made, how many payments you sold, and your involvement in product promotions. You are expected to visit businesses to sell the 'key at work' program which is impossible because as a 'sales professional' you are required to be in a cash drawer which means you are also being a teller. Key wants you to do both jobs but still produce sales. Sales positions in branches are always available because people quit or get fired due to the system of sell, sell, sell when there are no customer to sell to.

Key Bank has an extremely negative culture. Area Retail Sales Leaders put high pressure and unrealistic sales expectations on employees. District leadership non existent until branch is under performing. Employees are micromanaged hourly, daily, weekly, monthly quarterly, and yearly. Tellers are increasingly responsible for contributing to branch sales goals. Micromanagement includes constant coaching / performance improvement plans for anyone not exceeding sales goals in all 5 areas. New system implemented in 2014-2015 for tracking goals / success is even more confounded and impractical than before. Leadership is negative, demeaning, demoralizing and just plain rude. No work life balance. Annual performance review for Tellers is nearly impossible to rank highly even when significantly exceeding all goals. Below average pay. All branch positions paid hourly except Branch Manager. Punch clock rounds to nearest 15 mins. Performance improvement plan if hours exceeded scheduled hours even though no fault of your own. Tellers expect to work less hours than promised regularly, unless someone in your branch is on vacation. Branch managers are salaried and abuse time off policies. Not well policed. Branch managers have lied about being at work, abused time off, show up late, leave early, will not be in rotation to work weekends. Branch managers frequently avoid accountability and force other staff i.e bankers and tellers to deal with difficult customer situations despite customer asking to speak with branch manager. No accountability. Little room for advancement. Bankers expected to stay late or come in early for meetings with little notice. Performance often graded by how well management likes you / vs actual numbers. Bankers frequently moved from branch to branch. Same negative culture seen at many branches across several districts. Teller lines are revolving doors because pay is poor, expectations are unreasonable, stressful customer situations and work in constantly critiqued. Very poor leadership throughout corporate levels. 1-800-KEY2YOU customer service is incompetent. Branch must often dealswith calls from Key2You and handle situations that take away from opportunities for sales.