Is KeyBank a good company to work for?

KeyBank has an overall rating of 3.6 out of 5, based on over 3,824 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at KeyBank to a friend and 52% have a positive outlook for the business. The best reviews about KeyBank have been left by employees working as Quantitative Analyst , Financial Analyst and Intern .

Does KeyBank pay their employees well?

According to anonymously submitted Glassdoor reviews, KeyBank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at KeyBank. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at KeyBank?

58% of KeyBank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KeyBank 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (143) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (32) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 311 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 204 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 199 reviews)); "Good work life balance if you are not in Investment Banking" ((in 180 reviews)); "Great benefits and time off" ((in 65 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 149 reviews)); "No training manuals or formalized training." ((in 80 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 72 reviews)); "Was a part time teller, but the branch manager kept pushing more and more duties on me, most of which were supposed to be the lead tellers responsibilities." ((in 28 reviews)); "There is some favoritism and certain departments are a bit of a "boys club."" ((in 26 reviews))

What are employees saying about KeyBank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KeyBank layoffs and their outlook for job security at KeyBank in 2026.

What are the top reviewed KeyBank locations?

Cleveland , Seattle , Buffalo , Brooklyn , Overland Park , New York , Portland , Denver , Albany , Salt Lake City , Columbus , Tacoma , Cincinnati , Indianapolis , Pittsburgh , Amherst , Portland , Dayton , Boise , Syracuse , Toledo , Rochester , Salem , Bellevue , Lockport , Dallas , Hartford , Atlanta , Chicago , Canton

KeyBank reviews

3.6

58% would recommend to a friend

(3,514 total reviews)

Chris Gorman

64% approve of CEO

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Jun 11, 2019

Company with Potential

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Great hours, some of the top pay in the industry

Cons

The company is going through some radical transitions. Trying to catch up to the big boys in the industry and the end result is the unbelievable burden being thrust upon the employees. Key needs to look at itself and return to being a true community first bank and stop trying to play with the large firms.

3.0

May 26, 2019

Like any other employer, it has its good and bad

Analyst

Recommend

CEO approval

Business Outlook

Pros

Benefits, career growth, tuition reimbursement, bonuses, 401k contribution, PTO, option to work remotely. Key is a good company to work for. It encourages growth and offers the flexible to post for an internal position as long as you have worked in your current position for a year. Work from home is very beneficial and one of the things I loved about key. I was never Micro-managed and I was always treated as an adult.

Cons

InConsistency, staying ahead of the market; digital innovations are non existent, budget constraints, repetitive errors cause by little or no proper resolution of issues. Reorganization; including layoffs every two years. Little job security. The merger with First Niagara was not the best business decision for Key. Monetary, possibly but retaining a few executor leaders; bad decision. You have the same leaders that ran First Niagara into the ground, leading some of the departments within the bank with zero knowledge of how to manage.

2.0

May 23, 2019

Company policies, procedures, staffing makes job stressful and unable to do with pride and accuracy, branch makes it ok

In branch staff

Recommend

CEO approval

Business Outlook

Pros

Vacation time. Paid holidays. Decent Hours. It's a pay check.

Cons

To worried about saving money branch staffing too short. DO NOT ONE make a mistake more than likely you will be placed on a final or fired, doesn't seem like employees matter unless you are above branch level or a partner.... Clients are not important.

Viewing 346 - 348 of 3,514 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

JPMorganChase

3.9★Compensation & Benefits

Bank of America

3.8★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Jobs at KeyBank

Quantitative Analytics Associate - Capital

Quantitative Analytics Associate - Capital

Quantitative Analytics Associate - Capital

Quantitative Analytics Associate - Capital

Quantitative Analytics Associate - Capital

KeyBank

KeyBank reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Company with Potential

Like any other employer, it has its good and bad

Company policies, procedures, staffing makes job stressful and unable to do with pride and accuracy, branch makes it ok

Top companies for "Compensation and Benefits" near you

Jobs at KeyBank

KeyBank reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

KeyBank reviews FAQs

Jobs at KeyBank