Is KnowBe4 a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at KnowBe4 have rated their employer with 2.9 out of 5 stars in 41 Glassdoor reviews. This is a lower than average score with the overall rating of KnowBe4 employees being 3.4 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at KnowBe4 now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at KnowBe4 .

Does KnowBe4 pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at KnowBe4 with 2.3 out of 5 stars based on 41 anonymously submitted employee reviews. This is 32.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at KnowBe4.

How happy are Customer Service Manager (CSM) professionals working at KnowBe4?

23% of Customer Service Manager (CSM) employees at KnowBe4 would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. Customer Service Manager (CSM) professionals have also rated KnowBe4 with a 3.3 rating for work-life-balance, 3.9 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (106) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (31) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Core Support Technician (19) , Senior Software Engineer (19) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 181 reviews)); "Fun. Great people." ((in 95 reviews)); "Fun and great company culture" ((in 90 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 87 reviews)); "Unlimited PTO (with a few restrictions)" ((in 66 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"Low pay and an increasing amount of work" ((in 37 reviews)); "They claim radical transparency and assured us of no layoffs and that comp plans would be for the better." ((in 9 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 7 reviews)); "Marketing will write to this review and will try to say otherwise, but sales reps have gone to leadership that proves favoritism to reps who are Scientologists." ((in 3 reviews))

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KnowBe4

KnowBe4 Customer Service Manager (CSM) reviews

2.9

23% would recommend to a friend

(41 total reviews)

Bryan Palma

Not enough data to show CEO approval

19% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Work/Life balance

2.9

Culture & values

2.8

Career opportunities

2.7

Senior management

2.3

Compensation and benefits

Customer Service Manager (CSM) employees have rated KnowBe4 with 2.9 out of 5 stars, based on 41 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an average working experience there. KnowBe4 is rated 25% below average by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

41 reviews

5.0

Jul 14, 2023

KnowBe4 is hands-down a great place to work!

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

positive culture benefits remote work friendly staff

Cons

Account load can become too high at times.

5.0

Jul 1, 2023

Fantastic Culture

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

・transparent culture ・positive motto culture ・open door culture that you can talk to anyone you want

Cons

・still American-centric (improving) ・there are plenty to improve in internal processes to be more efficient

5.0

Feb 18, 2023

Work hard and you’ll do well

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Salary Leadership U.K. team Bonus Commission

Cons

There isn’t really anything negative

Viewing 19 - 21 of 41 Reviews

Jobs at KnowBe4

Manager, Enterprise Customer Success

Customer Success Manager (Enterprise) (Remote)

Customer Success Director (Enterprise)

Staff Engineer (Remote)

Account Manager (ENT/Strategic) (Hybrid)

Washington, DC

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KnowBe4 reviews KnowBe4 Customer Service Manager (CSM) reviews

KnowBe4

KnowBe4 Customer Service Manager (CSM) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

KnowBe4 is hands-down a great place to work!

Fantastic Culture

Work hard and you’ll do well

Jobs at KnowBe4

KnowBe4 reviews FAQs

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