Is KnowBe4 a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at KnowBe4 have rated their employer with 2.9 out of 5 stars in 41 Glassdoor reviews. This is a lower than average score with the overall rating of KnowBe4 employees being 3.4 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at KnowBe4 now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at KnowBe4 .

Does KnowBe4 pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at KnowBe4 with 2.3 out of 5 stars based on 41 anonymously submitted employee reviews. This is 32.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at KnowBe4.

How happy are Customer Service Manager (CSM) professionals working at KnowBe4?

23% of Customer Service Manager (CSM) employees at KnowBe4 would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. Customer Service Manager (CSM) professionals have also rated KnowBe4 with a 3.3 rating for work-life-balance, 3.9 rating for diversity and inclusion, 2.9 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (106) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (31) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Core Support Technician (19) , Senior Software Engineer (19) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 181 reviews)); "Fun. Great people." ((in 95 reviews)); "Fun and great company culture" ((in 90 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 87 reviews)); "Unlimited PTO (with a few restrictions)" ((in 66 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"Low pay and an increasing amount of work" ((in 37 reviews)); "They claim radical transparency and assured us of no layoffs and that comp plans would be for the better." ((in 9 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 7 reviews)); "Marketing will write to this review and will try to say otherwise, but sales reps have gone to leadership that proves favoritism to reps who are Scientologists." ((in 3 reviews))

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KnowBe4

KnowBe4 Customer Service Manager (CSM) reviews

2.9

23% would recommend to a friend

(41 total reviews)

Bryan Palma

Not enough data to show CEO approval

19% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Work/Life balance

2.9

Culture & values

2.8

Career opportunities

2.7

Senior management

2.3

Compensation and benefits

Customer Service Manager (CSM) employees have rated KnowBe4 with 2.9 out of 5 stars, based on 41 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an average working experience there. KnowBe4 is rated 25% below average by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

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Reviews by job title

41 reviews

5.0

Nov 17, 2022

Professional development

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Knowbe4 invests in my development and helps me to grow professionally. We have a diverse team and everyone's opinion has value. Knowbe4 has a transparent work environment, challenges, successes and daily operations are shared with all our employees.

Cons

You have to take ownership. If you always make an excuse or if you plan on being anything less than you’re capable of being, Knowbe4 might not be the right workplace for you.

5.0

Nov 17, 2022

Great workplace placing strong emphasis on workplace culture and work-life balance. Hosts great career opportunities

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

- Workplace culture - Flexibility with hybrid WFH arrangements - Great team of accomplished professionals to work with and learn from - Comprehensive training that continues beyond the initial stages - Expansive range of career development opportunities and internal promotion opportunities

Cons

- Co-ordination between departments can be clunky (work in progress) - There's often a delay between information from head office making it's way to the ANZ team, due to KB4 being a US-based company

5.0

Nov 14, 2022

5 Star Company

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

CSM team are incredible to work with, Support for everyone's needs is 5 star. and outstanding respect for one and other. Also plenty of opportunities to progress.

Cons

I have been working with KnowBe4 for just over half a year and i cant fault this company.

Viewing 22 - 24 of 41 Reviews

Jobs at KnowBe4

Manager, Enterprise Customer Success

Customer Success Manager (Enterprise) (Remote)

Customer Success Director (Enterprise)

Snr. Employee Relations Partner (Remote)

Snr. Director of HR (Americas) (Remote)

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KnowBe4

KnowBe4 Customer Service Manager (CSM) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Professional development

Great workplace placing strong emphasis on workplace culture and work-life balance. Hosts great career opportunities

5 Star Company

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