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      Koalafi

      Engaged Employer

      Koalafi reviews

      4.2

      79% would recommend to a friend

      (209 total reviews)
      avatar

      Patrick Moore

      52% approve of CEO

      80% positive business outlook

      Ratings by category

      4.2

      Culture & values

      4.2

      Work/Life balance

      4.2

      Compensation and benefits

      4.1

      Senior management

      4.1

      Career opportunities

      4.0

      Diversity & inclusion

      Koalafi has an employee rating of 4.2 out of 5 stars, based on 209 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Koalafi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      209 reviews
      2.0
      Dec 29, 2022

      Last Minute Mess

      Fraud specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Allowing me to choose my own pay rate at the start of the job.

      Cons

      Terrible communication skills with employees - wants agents to do work for mulitiple people and positions - laid off employees AFTER TELLING THEM THAT LAYOFF WAS NOT AN OPTION - does not care about employees families/children

      avatar
      Koalafi Response
      3y
      Thank you for your feedback. Layoffs are always incredibly difficult, and while we can’t make guarantees around employment, we know that the lack of stability in the current market has been especially challenging. We are disappointed to hear that your experience was not positive. We are committed to continually making improvements to our processes. We are focused on internal communications to ensure every associate has clarity on their responsibilities and hears the same message. We wish you the best of luck and welcome any other feedback you’d be willing to provide directly. Thank you.
      3.0
      Oct 28, 2022

      Bitter Sweet

      Inside dealer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have nothing but positive things to say about the all the people I worked with. The team was very collaborative and supportive of each other. I worked along some of the best people I've ever met in my professional career. Leadership that I directly reported to were all great people who always made me feel valued but it felt as though their hands were tied to when it came to advocating on our behalf on the issues the team would bring to their attention. Things changed quite frequently but I appreciated leadership's ability to pivot quickly when things weren't working but often felt as through my department wasn't taken into consideration when changes were implemented. Benefits were great, lots of PTO, compensation was fair for industry standard.

      Cons

      It's a volatile industry with lots of competition which makes them very susceptible to economic impact. During the time I worked there, there were constant changes in leadership. In addition, there was very little empowerment given to employees which added to a feeling that we weren't trusted to make any decisions at all without approval from higher ups. It often felt like the higher ups making decisions had a fundamental lack of understanding of what our role/function in the company was and a heavy emphasis was given to "productivity" that didn't translate to our daily responsibilities. Their expectations were more aligned with a call center with a focus on just pumping out calls but our success was measured by growth that is impossible to achieve with that mentality. I was unceremoniously laid off along with dozens of others without warning. I wasn't even allowed to retrieve personal belongings from my desk until days later. HR offered no support and has yet to reach out with with anything other than standard off-boarding paper work.

      avatar
      Koalafi Response
      3y
      As always, we value feedback as it allows our business to learn from numerous perspectives. As a company we are constantly striving to find the right balance between associate empowerment and proper governance of our processes and functions. Finding this balance can be especially challenging during economic uncertainty while trying to meet the needs of our external and internal stakeholders. Our HR partners are readily available to support all associates throughout their journey with Koalafi and after. This feedback is a reminder that the path toward an optimal state as a company is always evolving. Thank you for taking the time to share your perspective. Paul Gilman , EVP
      2.0
      Sep 23, 2022

      Sinking ship

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent people. Solid tech team. Most people seem to care and want to do things the right way and support their teams.

      Cons

      No money. Freezing hiring and conducting layoffs multiple times a year. Not stable.

      avatar
      Koalafi Response
      3y
      Thank you for your feedback. Koalafi’s mission is to deliver financing for everyone that is easy to use and understand, empowering businesses to provide essential goods to consumer who need them. Fulfilling this mission requires us to be adaptable and responsive to the needs of our business. We are committed to providing an enduring and engaging environment to work and grow in, and the fair and compassionate treatment of all associates. Boomer Muth, President and Co-Founder
      Viewing 16 - 18 of 209 Reviews
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      ReviewsKoalafi reviews

      Glassdoor has 216 Koalafi reviews submitted anonymously by Koalafi employees. Read employee reviews and ratings on Glassdoor to decide if Koalafi is right for you.