LaserAway reviews

2.9

45% would recommend to a friend

(1,233 total reviews)
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Scott Heckmann

57% approve of CEO

49% positive business outlook

LaserAway has an employee rating of 2.9 out of 5 stars, based on 1,233 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LaserAway employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Feb 4, 2023

Don't believe the high ratings

Recommend
CEO approval
Business Outlook

Pros

The high reviews are paid by the company. Your Manager or Lead PCC will never let you make a sale unless it's their DAY off. Everyone is ALWAYS complaining how they can't make any money and how many coordinators are in the office. Everyone knows the lead is set up to take everything. You WON'T make 35k a month, only the LEAD, realistically you might get 9 - struggling 15k with 7.5% commission. Your paycheck is then cut more by your states taxes. Is it really worth it?

Cons

The meetings they have (only interviewing top remote coordinators) are to keep your hopes up while your paychecks look bare. There's a lot of in clinic coordinators that are great at selling but rarely given any light. I left because their in house software is unorganized, you're more of a receptionist/customer service ambassador than a sales coordinator, over calling leads, everyones checks is going towards their expenses than savings while the lead pcc takes from everyone, front staff turning every few months, clinicians are stressed out by how fast they have to work and barely enough time to clean. If they're behind on time, clients OR the front staff treat them bad, and the list goes on. I feel bad for everyone that works with the company. The only nice thing about the company is that a patient can take their treatments around the country. ALSO heard that EVERYONES days got cut from 5 to 4 days. WHAT DOES THAT TELL YOU???? It's so bad to be there.

5.0
Jan 26, 2021

Amazing company!

Recommend
CEO approval
Business Outlook

Pros

LaserAway is such an amazing company to work for! Especially during these uncertain times, they take such great care of their people and care about their employees, both corporate and in the field.

Cons

No cons for LaserAway !

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LaserAway Response
5y
Thank you for sharing your thoughts. We value our employees greatly and it is wonderful to hear that you feel supported especially in these times.
1.0
Nov 27, 2024

Not a good time

Recommend
CEO approval
Business Outlook

Pros

-in clinic employees were so great & so much fun to work with - direct upper medical management was very nice and helpful alwyas - entry into aesthetics

Cons

-bad pto, hard to get any time off -no sick days -minimal training, not provided certifications of training -SOP/guidelines push client safety, running the risk of your license. -cannot create portfolio of your own work -no help within clinic, you place a ticket and expected to manage the issue. (building maintenance, machine issues) -triple booking and you as the nurse are left to deal with angry clients -clients can be however late to appointments and will be taken, you are the nurse are expected to figure out how you will take all clients. -upper management (those you never meet) are a big let down -expected to respond to all emails when not working -remote sales will tell clients whatever to make a sale, leaving in clinic employees to tell the truth and manage the anger -out of an 8 hour work day, 6 of those hours are laser hair removal -you're just a number to the company, quick to dispose of employees (I quit, I wasn't fired) -the company is continuously going downhill since it was bought out. -your work schedule can change without being notified. biggest piece of advice, if you enjoy being a nurse and are trying to find a job with better work/life balance THIS IS NOT IT.

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LaserAway Response
1y
Thank you for taking the time to share your feedback. We’re glad to hear you appreciated your in-clinic team, your entry into aesthetics, and the support from direct upper medical management. These aspects are key to fostering a positive work experience, and we’re proud of the impact they’ve had on you. That said, we’re sorry to hear about your concerns regarding training, scheduling, and work-life balance. Your feedback about PTO, clinic support, and communication is valuable, and we are actively looking for ways to improve in these areas. We take client safety and employee well-being very seriously and will continue to evaluate our practices to ensure they meet the highest standards. If you have additional insights you’d like to share, we encourage you to reach out to us at HRTeam@laseraway.net. Your input helps us identify opportunities for improvement. Thank you for your time with LaserAway, and we wish you all the best.
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