Management: Before I talk about management, I want to write the core values that LaserAway “abides by.”
OUR TEAM: We’re a family, made up of talented, dedicated people who thrive on collaboration and are inspired and motivated by our collective success.”
OUR CULTURE: What makes up #TeamLA? Passion, integrity, drive and healthy dose of sass. We work hard, we have fun, and we get #$%& done the right way-laser-focused (pun intended) on results, but also on how we get them.
OUR PATIENTS: We are obsessed with exceeding our patients’ expectations throughout every touch point, treating every single one of them like the gorgeous VIPs they are.
OUR SCIENCE: The value we provide our patients is visible, tangible and backed by proven medical research, with an unwavering dedication to safety for both our patients and our team.
OUR FUTURE: Innovation is in our DNA-we thrive off feedback, live for new ways of thinking and embrace change like no one’s business. We are a fast-growing-ever-evolving company with a third for what’s next.
Team: It is very funny it says “we’re a family who are dedicated to thrive on collaboration,” with who is LaserAway collaborating with? It seems to me the only people who are collaborating are the girls who SELL the treatments and management. I have seen girls pursue patients to buy a treatment if they can book them the same day off selling. Which means, they are making the nurse’s schedule harder/packed or, they will reschedule other existing appointments to get their sell. Not to mention, these girls get commission. Not the nurse’s who do the treatment but the people who just SELL these treatments. So they are making a lot more than some nurses are. Some of the girls who sell remotely will be doing shady things such as selling a half sleeve tattoo as a dollar size tattoo. Why does it matter though? Because a half sheet of paper is booked differently than a dollar size tattoo. It is a 30 min difference between the two. I have also seen PCCS sell to patients who have been quoted from other PCCS prior being taken. When you work base off of commissions, the PCCS will do everything/anything in their power to make that sale. Its all about $$$ in this company. PCCs in store/remotely will sell the wrong treatments on patients and promise them the best results. The PCCS as well do not care how they schedule the patients. I have had PCCS bother me during my lunches. Let me remind you that it is required by law to take an uninterrupted 30 minute lunch. Do they care though, absolutely not. Instead, there are nurse who will take their lunch in their car to get that peace and quiet. PCCS will also lie to the nurses about certain rules to get away with certain situations.
Culture: LaserAway is far from a healthy work culture. We use to have lunches almost every month. Now, we have to compete to get lunches (highest selling store in each region.) All they want us to do is to sell every month to make LaserAway have millions/billions of dollars while they don’t want to even raise the pay of the nurses. Instead, they are working on commission pay for us nurses. It is not OUR job as nurses to sell the treatments, we do them. Minimum wage now is $20. We should automatically have a $5-15 raise in this economy.
Patients: Lets talk about giving our patients “VIP treatments.” How are the nurses suppose to give quality treatment when LaserAway is triple booking patient’s appointments. I’ve had a coolsculpting booked with a platinum (leg, braz, underarm) treatment IN BETWEEN the coolsculpting. So when I am doing hair removal and my buzzer rings that the coolsculpting is done and I need to place a new applicator, I have to stop the treatment and tend to them now. Ive had the front girls/guys RESCHEDULE an existing appointments that were done weeks ago because they didnt triple check the schedule the day before to make sure it runs smoothly. I have had patients run late and missed their ENTIRE APPOINTMENT being squeezed inside my busy schedule, making me late to my next appointments. If you’re a loyal patient in LaserAway, you wont be treated as a loyal patient. Instead, they will try to make sure you purchase everything and anything at LaserAway. You just got hair removal for one small area? How about we try to get you to treat your legs, Brazilian, and underarm additionally. Not to mention, you might not even need to treat a big area but its so much cheaper if you buy all areas. You just got full body hair removal, how about that fat under your chin? Let’s make you get coolsculpting for your chin! Let’s also make sure when that fat is reduced, we get thermage to “tighten” up that skin! LaserAway does not care about you, they only care about the money you spend with us.
Science: SAFETY. LaserAway treats their patients like garbage. All they care about is making a lot of $$$. LaserAway will triple book patients because the more patients they have in a day, the more $$$ they will have. Not to mention that the quality of their treatments have gone down significantly and making it a risk of injury to each and every patient. Imagine being so late to your patients you are running 30-40 mins behind. Imagine you are trying to catch up before your 5th hour of lunch because LaserAway gets fined if we go over the 5th hour. How are nurses expected to give quality and SAFE treatments when they are booking nurses like robots. Simple, you cant. Poor quality treatments = poor quality results.
Future: LaserAway does NOT thrive off of feedback. There are so much feedback given from nurses and they still refuse to change. They have nurses and the front girls/guys quit because the company is horrible. They have given us nurses less power. We are not able to see the schedule anymore. We are getting very low raises every year (we use to get $3 raises now they are around a 10-15% raise.) We do not order medical supplies anymore because they are very stingy with the amount we order. We are getting triple booked with no raise in pay or compensations. All they did was build new locations to make more $$ while letting their oldest locations suffer. Lets not mention they have created a system where if you work a certain day but you cant work, you are forced to use your PTO to make up the full time hours you have to work. LaserAway will try to ask nurses on their off day if they can come work since they’re “low on on call nurses.” To make it even funnier, they are giving $5 extra pay on the weekends to get nurses to take more weekend shifts. Forget a decent raise or hearing the nurse’s concerns, they are giving us incentive to work harder when they dont care about us. How typical for a million dollar company who are money hungry.
The hotline who you text for being sick, etc, live in the East Coast. They have no idea where each nurse is located and the clinics. If multiple people call out one day, they will try to juggle all the nurses to compensate. If you call out on a shift because you are sick, they will try to ask if you can work partial at least to prevent closing down a column (each nurse has a column full of patients that tells you what you are treating that day.) They do not care if you are sick in bed, again, they care about $$$.
If you’re a nurse who is contemplating to work at LaserAway, I would strongly recommend to find a different place. Find a company who will listen to you and your feedback. A company who will make their nurses happy. In this company, you will feel exhausted and unhappy. I have worked for LaserAway for 3 years and I am ready to leave.
