Is Liberty Mutual Insurance a good company to work for?

Liberty Mutual Insurance has an overall rating of 3.7 out of 5, based on over 11,397 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 63% of employees would recommend working at Liberty Mutual Insurance to a friend and 60% have a positive outlook for the business. The best reviews about Liberty Mutual Insurance have been left by employees working as Engineering Manager , Human Resources Intern and Law Clerk .

Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

63% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (117) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1300 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 865 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 717 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 540 reviews)); "Flexible work from home schedules" ((in 349 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 471 reviews)); "There are good managers but also many mediocre and poor managers." ((in 248 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 146 reviews)); "Bad Upper Management" ((in 145 reviews)); "Constant reorgs and layoffs." ((in 117 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

What are the top reviewed Liberty Mutual Insurance locations?

Boston , Plano , Seattle , Portsmouth , Indianapolis , Dover , Lake Mary , Phoenix , New York , Dallas , Tampa , Atlanta , Chandler , Chicago , Warrenville , Liberty Lake , Orlando , Charlotte , Portland , Irving , Houston , Cincinnati , Los Angeles , Suwanee , Columbus , New Castle , Marlton , Philadelphia , Springfield , Austin

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,112 total reviews)

Tim Sweeney

66% approve of CEO

60% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (10,112 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

10K reviews

2.0

Oct 30, 2022

Not My Cup of Tea

Agency services associate

Recommend

CEO approval

Business Outlook

Pros

Good benefits Decent Pay That was about it.

Cons

Hands down the worst training I've ever had. There's about 200 workflows and 4 weeks of training is primarily just search the workflows and not actually learning the job. The other 4 weeks is "On The Job Training" but it's hardly training if you're literally just doing the job for 4 weeks on your own (you could reach out for help... but you can do that anyway on the job.) They tote that they care about work/life balance but you are micromanaged like crazy for every single second which creates a very intense environment. Your adherence is affected by calls going into your lunch and breaks which is often completely out of your hands and this makes it impossible to even take bathroom breaks. There is no time between calls either so it's literally 7+ hours straight of calls with no down time. I guess they forget that the people that work for them are human beings. Also, this role had the worst manager I've ever met in my life. Incredibly rude and unprofessional and expected no one to ever get sick ever and would go on 20 minute rants about how you are letting down the team if you ever get sick and that people who quit were just "not good enough" (about half my training class quit.)

Liberty Mutual Insurance Response

3y

We appreciate your review, but we're sorry to see that you wouldn't recommend us based on your previous experience. We set high expectations for our employees, but we always aim to back up those expectations with training, communication, and manager support. This will be passed along appropriately.

1.0

Feb 22, 2022

Dream job turned into nightmare

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Full benefits 401k not much more positive to talk about

Cons

They went from paying us 10k a month to 2k a month and 3k if we hit a higher tier for the month. It’s gut wrenching. We all worked SO hard to get this job and just feel completely betrayed. This isn’t just my personal opinion . I’ve been here over 3 years now and every single person I know feels the same exact way. I thought I would work here 10+ years and I’m not sure that’s possible anymore. I’ve waited a long time for things to change back to normal before doing this review. Way too long if you ask me. I’ve been in sales my entire life but this place BY far is the most stressful place I’ve ever worked. The turn over rate is insane now and almost everyone on my team is new. They’re hiring sooo many people and payout is disrespectful. For example , goal used to be 133 a month. It is now 20!!!!!! Something is very wrong !!! I do nottttt recommend coming here.

1.0

Feb 2, 2022

Wish I hadn't come

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Time off and great co workers

Cons

Training is long but doesn't prepare you for what you're about ready to face in the workforce here. Once training is out they throw you to the "wolves". If you've ever felt bad about yourself, just wait. It'll get worse. I've had to start taking meds about anxiety and I've never had to do that before. I really wish I hadn't left my other job to come here.

Liberty Mutual Insurance Response

4y

We appreciate your review, but we're sorry to see that you wouldn't recommend us based on your experience. We set high expectations for our employees, but we always aim to back up those expectations with training, communication, and manager support. It sounds like you don't feel you are receiving that training and support. We'd encourage you to speak with your manager about your questions and concerns so we can work to make improvements. Thanks again for your post.

Viewing 283 - 285 of 10,112 Reviews

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