This company bought out our 5 star Counseling facility that had a lovely retention rate, level 5 leadership, and healthy communication between all departments. This company swooped in like a hawk and ate the white dove of Tulsa alive. Formerly Crossroads Counseling with a "people first" motto, now LifeStance with a "money first" agenda. Lack of morals, money hungry due to Wall Street investors, very corporate, level 1 leadership ("My title is manager so you have to wipe my butt"), management is virtual (resulting in being impersonal and unsympathetic), manipulative (was told to lie to clients to "gain their trust"), basically became a call center with 100+ patients in the queue at a time, half of the patients in the queue are from a different city resulting in a long and confusing phone call where you waste time virtually chatting with the staff from the pts city to figure out how to properly schedule the pt (would be more efficient if they had one phone number per city where staff has firsthand expertise with the pts provider and schedule), management is stuck between rock and hard place because the feedback they receive from clients and employees goes into money hungry deaf ears (they belong to Wall Street investors, remember), benefits are off-the-wall expensive. Last comment which is only relevant for those of you who are anti-woke culture; our previous facility consisted of mostly Christ-seeking clients who thrived in the "safe space" where they could openly seek God and heal their psyche at the same time. LifeStance was well aware of the new population of clients beliefs and values and on the day they announced "launch," publicly requesting Crossroads clients follow LifeStance on social media, Lifestance seemingly mocked our clients by sharing LGBTQ+ affirming posts. Several of our dedicated clients were off put and uncomfortable, as this was their initial introduction to the new company that was taking over their mental healthcare. Thankfully, patients remained with their original therapists and could continue faith-based counseling per their preference. But LifeStance as a company never proved to truly care for client mental health, or the mental health of employees. As for me, my peace is more valuable than any amount of money they could have offered me to stay.
