The company as a whole does not value its employees and seemingly, could not care less about keeping their highly experienced core staff. The business model has become overtly focused on the bottom line, charging $120+ per hour long tutoring session and paying its tutoring staff a minuscule fraction of that, starting them at $15 per hour. The learning centers in larger urban areas operate like special education assembly-lines and during the peak summer months are as overcrowded as a subway train during rush hour.
If the company was sincerely interested in providing the best possible instruction for its students and their families who are investing tens of thousands of dollars on this intensive instruction, they would compensate their staff with a living wage equal to their professional skills and experience. And they would ensure their learning centers were clean and spacious facilities equipped with a maintenance staff to keep things hygienic.
In actuality, the center is a mess, students are crammed in like sardines, colds and infections spread quickly, the noise during the summer is deafening and the staff are overworked and underpaid.
Job descriptions are vague and often inaccurate. Teaching staff are also maintenance workers, filing clerks, marketing goons and occasionally moving crew. Half the fiscal year, centers are scrambling to hire, train and manage new seasonal teaching staff. Then, after the busy summer is over, most of them are laid off and the center shrinks back down to the highly competent core staff. During the busy summer months these urgently trained temporary tutors provide less than satisfactory instruction and parents are non-the-wiser.