MKS Instruments reviews

4.0

85% would recommend to a friend

(86 total reviews)
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John T.C. Lee

90% approve of CEO

70% positive business outlook

Reviews by job title

86 reviews

Reviews about "Management"

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1.0
Apr 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Benifits are decent. Some experienced long-term employees.

Cons

Manufacturing/fabricating: Hiring isn't based on competence. ZERO accountability for consistent poor decisions by managers. Directors having inappropriate relationships with subordinates. Pay increases do not keep up with inflation. Employees poorly supervised allowed to wonder entire shifts with no specific duties assigned, sleeping in vehicles while on the clock. VERY poor working environment due to excessive noise levels. Requested to run equipment keeping corporate fooled into believing parts are being processed, when they're not. I was asked to lie multiple occasions. In my decade's of experience in manufacturing, I've never seen a division so poorly managed and run.

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MKS Instruments Response
1y
Thank you for taking the time to share your feedback. We take this feedback and the issues you have raised very seriously. The experiences you describe do not reflect the values we uphold at MKS, including accountability, respect, and integrity. We expect all members of our organization—at every level—to demonstrate professionalism and ethical conduct. Allegations involving misconduct, unsafe conditions, or integrity violations go against our standards and should be reported so they can be properly investigated. Please report specific concerns through one of our available channels—our MKS Compliance Hotline, mksinst.ethicspoint.com; our internal Digital Dialogue program or via mks.feedback@mksinst.com. Your voice is critical in helping ensure that our workplace lives up to the values we stand for.
3.0
Apr 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Calibration team and the supervisor were pretty great. The team really tried to have a good culture and worked hard together to succeed at their goals. Super flexible with anything that came up.

Cons

IT team was terrible . Corporate had outsourced it and company never gave priority to tickets sent in unless escalated by the supervisor. Corporate was also frequently out of touch and obnoxious with policies that they put in place. They had a mandatory 30 minute lunch in place and they "wanted to make it easier for the employee" by automatically deducting 30 minutes from your time clock once you hit 6 hours.

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MKS Instruments Response
1y
Thank you for sharing your experience and for your time at MKS. We’re glad to hear you had a positive experience with the calibration team and your supervisor. It’s encouraging to know the team worked hard together and supported one another with flexibility and a strong culture—winning as a team is important to us and of the culture we are upholding at MKS. We also appreciate your candid feedback regarding IT support and aspects of corporate policy. We understand how important timely service and communication are in helping employees stay productive. Regarding the 30-minute lunch break, MKS complies with all federal, state, and local wage and hour laws, including with respect to mandatory rest and lunch breaks which may be required after a certain number of hours’ work. However, if you do not take a lunch break, work with your manager to ensure your time is properly recorded. That said, we understand how important it is to communicate such policies clearly to all employees, including managers, and ensure they are implemented in a way that respects our employees’ time and trust. If you'd like to share additional feedback or insights, please feel free to reach us at mks.feedback@mksinst.com. We appreciate your input and wish you all the best in your next chapter.
4.0
Apr 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Work/Life Balance is good. Management is fair and respected.

Cons

Salary is not matched to industry standard.

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MKS Instruments Response
1y
Thank you for your feedback and for your continued contributions. We're glad to hear that you've experienced strong work-life balance and respectful leadership—both are key to the culture we strive to build at MKS. We acknowledge your comment on compensation. We continually assess our compensation and benefits to ensure they remain aligned with current market standards. If you’d like to share more, you’re welcome to contact us at mks.feedback@mksinst.com.
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