MTM Health reviews

This is the worst company I ever worked for. I usually omit it from my resume and I got out of there the minute I could. I had vacation plans before I started the position and they told me that if I accepted that it would be no problem...but then when I tried to put in a request for time off they told me that I was not there long enough to get the time off. I was so irritated--they LIED to me to get me in the door and then made me cancel plans that were made months before I accepted the position. That was not a good start. And then the pay was so low that it seemed like everyone there needed to take on a second job and/or be on public assistance which made for a very low morale work setting. Also the work itself was very demoralizing---it was very common for people to be negative or mean on the phone but then even hinting at any kind of negativity served as grounds for termination. I have been in difficult work situations since then but being able to trust my manager and have adequate financial compensation makes a world of difference in feeling like I can navigate something that difficult--which this place did not offer me. I don't even mention that I've ever worked there anymore except when I am required to make sure that I leave no gaps in my resume.

Terrible training, lack of knowledge to do job. TERRIBLY LOW PAY, unfulfilled promises, unprofessional hiring structure, Lack of fulfilling company promise, coaches and supervisors are not helpful, unfair HR practices (termination), totally inflexible to providing work-life balance (no school possibility), poor reporting structure (never heard back from leadership with questions), WAY TOO MUCH information to be expected for CSRs to know, COMPLETE LACK of training provided to management and HR (obvious to tell when they can't answer questions). NEPOTISM- this is a big one. What some of the people are doing in certain positions is beyond me. It is quite noticeable to see how some employees working in various positions only got that position due to their buddy or whatever. A lot of departments have completely depressed people working there for the check only and it's obvious they have no business working in a high up position, no clue how they recruit or select their leadership positions as these employees typically have no background- just connections. Overall, the company talks a good game and pleases the people they need to in order to look good on paper, working there is a different story! Company promises that once you join you'll have opportunities to provide input and share ideas- NOT TRUE- this is actually discouraged heavily upon. A lot of departments are made up with inexperienced employees, who really have no insight to give to assist you when needed, which can be EXTREMELY STRESSFUL majority of your day. A lot of these same employees are very hateful to those who don't happen to be buddy-buddy with them. CSR's are told in training we are the "voice" of MTM and we are the most important voices in the company during training, after training however it is quite easy to feel like you are being looked down upon. Be quiet and do your job is the mentality. Training modules at MTM are unbearable. Our trainer was pretty good, but lack of moving around or being hands-on really put a lot of us to sleep! Training gives the impression that MTM is a company that strives to really provide "exceptional" customer service, this needs serious rewording, MTM is simply a YES OR NO company. There is no going above and beyond. It's what can we do for you until we realize this isn't making us money anymore. This is so incredibly painful and obvious when you leave training. You will be literally laughed at if you go above and beyond to try and accommodate a member while taking up your own call time. This is completely true, no denying that.