Macy's reviews

3.4

52% would recommend to a friend

(31,090 total reviews)
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Tony Spring

62% approve of CEO

41% positive business outlook

Macy's has an employee rating of 3.4 out of 5 stars, based on 31,090 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macy's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

31K reviews
1.0
Jan 1, 2011
Recommend
CEO approval
Business Outlook

Pros

Great place to work if you are in a fixed position, specially with seasoned workers who know their product (The best people to shadow on the floor). Nice to work slow hours with little customer flow for several hours. If you are a cold hearted shark, or plain just do not invest emotionally in a job, this place is great for you.

Cons

Not the best place for someone who listens to their customers and respects their choices. Mean managers slither around pressuring for sales goals to make themselves look better for their managers. The pay is embarrassing for the level of knowledge and service you must give to others. You now no longer receive raises based on customer service, it is all on Sales per Hour, Items per Transaction, Sales goal (to get this you must do 110 at least of your goal), of course there is 3 accounts to every 40 hours if you are full time (full time actually often is 28 HOURS) You will only have a raise if you make decent scores in money related stats. You must chat up every customer...not for the joy of a hello but to gain knowledge on what to sell them (even if they do not want it) Expect to have to hear no on a card over three times, before it is okay to stop asking. Be aware that you will never have a 9-5 thing. Do not go to school, or have another job, they want you to work Macy's first and do everything else last. Others with better scores have better treatment. You will be harassed often by "the bosses boss" when they come in on busy days, to question and belittle if not frighten associates into scattering away from them.

2.0
Sep 1, 2009
Recommend
CEO approval
Business Outlook

Pros

The people you end up meeting and working with are really down to earth. They really help each other out, since the commission rates aren't that great, and you often make friends. The discount was generous, too.

Cons

Since it's a department store, many of the ways they treat their employees are very unethical. Getting rid of employees is a ritual practiced quite often, as the recession is settling in, they try and get rid of the people they pay the most to replace them with newer employees at a lower pay rate. Managers are nice until the feeling of superiority sets in, which their intelligence clearly doesn't match. They put the blame on the associates, and constantly expect associates to do more then they can handle, for example, taking care of the busiest department on the busiest day by themselves. Cutting costs for a company often leads to many sections of the store being left empty with no supervision. It often leads to managers scrambling around attempting to make what they can of the little employees that are present. Many of the managers speak in demeaning tones, and they treat the job as if there is no personal level-- losing a job is no big deal. They concentrate too much on statistics, such as opening credit cards and making sales, that many associates that work together often hog the registers, leaving the quieter associates to do the dirty work with no appreciation.

1.0
Jun 13, 2009

"This job sucks"

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I was able to see when things were going to go on sale and was able to put clothes on hold.

Cons

It was a huge downer. They work you like dogs and pay you minimum wage. You will always be understaffed and have to work multiple jobs (fitting room, cashier, clean up).

Viewing 301 - 303 of 31,090 Reviews

Glassdoor has 32,705 Macy's reviews submitted anonymously by Macy's employees. Read employee reviews and ratings on Glassdoor to decide if Macy's is right for you.