Madison Reed Color Crew reviews

2.2

3% would recommend to a friend

(9 total reviews)

Amy Errett

39% approve of CEO

4% positive business outlook

Reviews by job title

9 reviews
3.0
Dec 2, 2020
Recommend
CEO approval
Business Outlook

Pros

Benefits, telecommuting, room for advancement

Cons

Rude middle management, often disorganized, clicky and sometimes catty coworkers, Department head had weird priorities

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Madison Reed Response
5y
Hi there and thank you for taking the time to leave us feedback. We'd love an opportunity to gain further understanding from you about your time with Madison Reed and how we can improve. Please feel free to reach out to us at hr@madison-reed.com. Thank you again.
2.0
Sep 17, 2020
Recommend
CEO approval
Business Outlook

Pros

-For the most part, coworkers were amazing. Smart and fun with a bunch of experience. -Health coverage was good in terms of the company paying for it, but if you want something besides Kaiser you'll have to pay more -Work from home -Office is a beautiful space and they have lots of events -The heart behind why the company is an awesome message for people who cannot use traditional box color

Cons

Where to begin.. -You can count on one hand the number of black or POC employees they have. Frequently saw microaggressions and a number of times when a black employee would call them out suddenly there are "problems" with the quality of their work. -DRAMA DRAMA DRAMA. The majority of the Color Crew are women and they are CATTY. Any men they hire are worse than the women. They are in each others business. The worst is the leads, I couldnt believe how many times I could hear them gossiping about other coworkers constantly in the small room they made us sit in and they would talk about people whod been fired or quit or what they would see on social media. I'd hear some of them talking about how they wished to get demoted so they would get to work from home and not have to be in the office -They would threaten you with having to come into the office. If your numbers were suffering they dont ask how to support you or even phrase it like it would be helpful for you to come in, they just say if you dont improve you have to come in everyday, like its a punishment. Then suddenly everyone is just permanently working from home. -Nepotism is the name of the game here. You gotta know somebody to get promoted. If the CEO knows someone or wants something, suddenly you are being pressured into doing it. If a D list celebrity wants to get their hair done suddenly the whole place shuts down and youre literally told you better wear makeup and wear nice clothes and kiss butt. -They could care less about anybodys mental health. People be calling screaming at you and they tell you theyre "passionate". Id seen a couple of my coworkers cry coming out of meetings. One girl whod been there forever suddenly just disappeared. Guess I missed the gossip for that one. -No work life balance, they will guilt you and bully you into working overtime. If youre tired or burnt out they act like they dont understand cause you work from home -The CEO tries to tell you, you can come to her with anything. But really she just puts it back on your supervisor which gets you in trouble. -They treat their engineers like God, who in turn are condescending to everyone else. All these positive reviews from engineers are because they pay them $70-90k and they roll in at 11 and leave by 5. If you're unsure if they actually care about feedback, look at the responses they leave reviews from past employees. They DO NOT CARE.

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Madison Reed Response
5y
Dear Former Employee, We are quite surprised to learn about what you described as your experience with Madison Reed, and are very sorry to hear that it was a negative one at that. We do give opportunity for all team members to share their feedback on a regular basis anonymously with our Glint surveys to better understand how we can make improvements, not only as a company, but improvements within each team and department. At Madison Reed, we also have an open-door policy that encourages all employees to be able to speak directly to their managers about any issues. We invite you to contact us directly at HR@madison-reed.com to gain a better understanding. We take this very seriously and read each and every review. There are a few things we’d like to address that were mentioned in your review that we are concerned with, and would like to provide clarity: 1. Madison Reed pays for all of our eligible employee's health care premiums and 50% of our employees' dependents, if they choose to have them on their plan. Kaiser is one medical plan option as we have multiple providers that employees can choose from. Our employees are given informational opportunities to learn about each plan and select which is best for them. 2. Diversity, Equity, and Inclusion is one of our top areas of focus as a company. In recent months, we have developed a committee that solely focuses on DEI initiatives within our culture. Our hope is that this initiative will have a positive and lasting impact on each and every employee and, on a broader scale, within the greater beauty industry. 3. What you mention in regards to nepotism, treating certain employees better than others, lack of work life balance, and threatening people does not align with the Madison Reed values of Love, Joy, Responsibility, Trust, and Courage, and we hope to remedy this immediately upon your direct feedback to Human Resources. We want to thank you for your feedback. We do not take it lightly, and we truly care about each team member’s employment experience and will take the time to reflect and research what you have shared with us.
1.0
Oct 15, 2017
Recommend
CEO approval
Business Outlook

Pros

If you have a cosmetology license but you would rather work at a call center... Go for it! This is a professional environment.

Cons

This company is almost 5 years old. There is no official training program so you constantly get different answers for the same questions. When you ask for help with something, they tell you to check your "docs" for steps on how to proceed. Afterwards, you still have the same question because the company documents are not up to date. I got the impression that the employees who have been here the longest know everything, and they are always right. If you are new hire, your knowledge is not needed. Just do exactly what they say and go home.

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Madison Reed Response
7y
Thank you so much for taking the time to provide feedback. We're constantly reviewing our processes in order to find ways to improve both the consumer and employee experience. Since 2017 we've been able to place additional focus and resources into onboarding and train new team members. Please feel free to check out what's new with us at www.madison-reed.com.
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