Madison Reed reviews about "communication"

Underdeveloped HR, passive aggressive atmosphère, unannounced change, poor communication

There is no work life balance, they overwork you and make you work over your breaks. You can take up to 24 clients with no fifteen or worked over your fifteen minute break, and the booking system will even book over your state mandated lunch breaks. I vented multiple times to address this issue and Madison reed said this was normal protocol to book over lunches. If you love passive aggressive emails from your upper management than this is the company for you. There is no verbal communication, it’s all through slack and emails and you are expected to write back immediately even if you are not scheduled, and if you don’t, they reprimand you and write you up. Even on your days off when you aren’t getting paid you are expected to handle client issues. They want you to work over 8 hours and over 60 if you’re a GM and they do not give you fair pay for that at all in the salary roll. The turn over is insane because they are ruining peoples mental health and over working their employees. I gave my all to this position and the company will not recognize you for it, but replace you in the blink of an eye when you speak your true feelings. The Gm salary is less than a colorist and a shift lead and an assistant after taxes are taken out. They love to hire micromanagers and people to stay on you while you’re working and doing your job successfully. The amount of fear they Instill in you for your store being a little messy had us walking on eggshells and scared to have upper management come in. I worked off the clock so many times removing color stains. This job will ruin your mental health and passion for hair. CEO is great though. Alll upper management and hair color bar management is horrible including district managers. STAY AWAY

NO work life balance whatsoever. This would be a job for someone who is single or strictly dedicated to their job no family or children. You will work 24/7 if you are on salary. As the GM the expected a work week is a minimum of 45+ hours. You are on call 24/7. There is no verbal communication it is 90% email, slack, or text. You are expected to answer immediately and deal with all situations. If not, you would be reprimanded. The clientele is huge! Not a bad thing, however there is not enough or payroll to accommodate for the guest. So, you are taking over 20+ clients a day and expected to manage the salon and perform everything else. Leading you to easily work a 55+ hour week which is "normal" I worked over 10 hours an any given day worked over my breaks and lunches. I work when I get home from work, when I wake up each morning I start working from home all on top of being at the color bar for 10+ hours. Mandated conference calls on your days off or any calls. Upper management is nothing but micro mangers. They say there is room for growth but its strictly politics. They talk about culture there is none. They hold feelings which prevents you from every having things confidential. I have been in the industry for over 12+ years and have had large work loads and I understand what it takes to do they back end work. However we are not a robot and are still human. This is job for someone who is newer to management and wants to grow. This is for someone who doesn't have a life outside of work. Maybe good for someone relocating to the area looking for a job? Best of luck to the company and the workers.

Due to the small size of the company, engineering, design and product operate still as separate teams that sometimes lack communication between them. I think that reorganizing these areas into small business units composed of engineers, designers and pm's would improve communication, performance and ownership.

I have no Cons to report!

Upper management need improvement with communication and training.

I don’t have any cons

Communication is always something that is difficult to master with diverse communities of people, with diverse backgrounds. It's not that people don't trust each other, but it's more of, being polite, correct and not wanting to step on anyones toes. I am sure folks are receptive to feedback, but there is a fear of just displeasing someone, to the extent that important feedback about ideas or peers is sometimes lost in the cloud of being nice.

company transparency. not clear communication when we are suppose to get our refresh of the salon.