Does Map Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Map Communications employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Map Communications. This rating has been stable over the past 12 months.

How satisfied are employees working at Map Communications?

52% of Map Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Map Communications 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Map Communications?

Customer Service Representative (30) , Virtual Receptionist (28) , Receptionist (18) , Call Center Agent (15) , Customer Service Agent (12) , Call Center Representative (8) , Customer Service Representative (CSR) (7) , Team Leader (6) , Agent (4) , Customer Service (4) , Manager (4) , Operator (4) , Supervisor (4) , Administrative (3) , Answering Service Operator (3)

What are the pros of working at Map Communications according to real employee reviews?

"The pay is good $20 per hour and some times they have double pay." ((in 26 reviews)); "Great people to work with" ((in 12 reviews)); "flexible hours & better pay than most businesses" ((in 6 reviews)); "Choose your own schedule, 3 days off, working inside." ((in 5 reviews)); "Great leadership and Management." ((in 5 reviews))

What are the cons of working at Map Communications according to real employee reviews?

"Back to back calls, poor training" ((in 10 reviews)); "micro management and strict QA rules" ((in 9 reviews)); "Benefits could be better, but that’s the cost of business today unfortunately" ((in 8 reviews)); "Favoritism is shown." ((in 6 reviews)); "People have problems all the time, and different supervisors will tell you different solutions." ((in 6 reviews))

What are employees saying about Map Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Map Communications layoffs and their outlook for job security at Map Communications in 2026.

What are the top reviewed Map Communications locations?

Chesapeake , Edinburg , New York , Nashville , North Richland Hills , Riverside , Las Vegas , Portland , Northfield , Virginia Beach , Roseville , San Juan , Miami , Marietta , Dunmore , Birmingham , Montgomery , Salt Lake City , Chicago , Northbrook , Norfolk , Leesburg , Independence , Brooklyn , New Hyde Park , Mesa , Detroit , Port Huron , Bellevue , South Mills

Map Communications reviews

3.0

52% would recommend to a friend

(284 total reviews)

Vaibhav Dani

69% approve of CEO

54% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

2.9

Culture & values

2.9

Senior management

2.9

Compensation and benefits

2.8

Career opportunities

Map Communications has an employee rating of 3.0 out of 5 stars, based on 284 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Map Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

284 reviews

5.0

Feb 16, 2026

Virtual Receptionist

Virtual receptionist

Recommend

CEO approval

Business Outlook

Pros

Call center environment but it is Remote work. You can pick how many hours a week you would like to work and often have options to pick up extra hours.

Cons

Work is 6 days a week and there is a point system for attendance and call metrics

Map Communications Response

5mo

Thank you so much for your five-star review and for sharing your experience with us! We’re glad to hear that the flexibility in scheduling and opportunity to pick up additional hours has been a positive part of your role. While our part-time positions do follow a 6 day availability structure, we truly value the balance and choice our team members have in shaping their schedules. We are grateful to have you as part of the team. If there is ever anything you’d like to discuss or need support with , we always encourage connecting with your leader, we are here to help.

5.0

Feb 5, 2026

Awesome Customer Service Job!

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

1. Good Work Atmosphere 2. Good Work Flow 3. Remote Position

Cons

1. Most positions available are part time. Full Time positions are available but more limited in comparison.

Map Communications Response

5mo

Thank you for taking the time to share your experience and for being part of the team these last few years! We’re glad to hear that you’ve enjoyed the work atmosphere, workflow, and the flexibility of our remote environment. We appreciate your feedback regarding part time and full time opportunities. As we continue to grow, we’re always looking for ways to expand opportunities for our team members. Please make sure to connect with your manager to talk about your career aspirations. Thank you again for your contribution and for being a valued part of our organization.

4.0

Jan 22, 2026

Supportive Company

Virtual customer service representative

Recommend

CEO approval

Business Outlook

Pros

I was able to work from home. The Company's Managers & Team Leads tried to the best of their ability to find a good fit for your hours worked and also offered extra hours. I personally want to state that during my employment with the company, my family was going through a traumatic event ( Family's murder trial ). I was involved in a 3 year period of Court hearings and meetings with Prosecutors. During this time, Map Communications supported my conflict with work schedule and was extremely understanding and empathetic. Not once did they add to my stress levels during this emotional time. Although my interaction with my Supervisors & TLs was on the phone, they definitely made it easy to talk to and we're extremely kind & supportive.

Cons

I found it difficult to follow very strict script for a variety of incoming calls. From being stuck in an elevator to a child abuse answering service. My Q&A was always low and it caused alot of anxiety. Although, I understand the need for good work performance for their paying customers.

Map Communications Response

5mo

Thank you for taking the time to share such a thoughtful and honest review. We truly value your kind words about our flexibility, leadership and team. Supporting our team members as people first is something we take very seriously, and we’re glad you felt understood, respected and never added to during that time. We also appreciate your candid feedback regarding the challenges of adapting to strict scripting, call variety, and the anxiety that can come with handling sensitive and high stakes situations, especially for those new to the call center industry. Your comments echo feedback we’re heard from others, and as a result we’ve already taken steps to strengthen our onboarding and ongoing training. This includes supplemental training sessions, added support from trainers and team leaders, and continued work to evolve our process so new team members feel more confident and prepared. We value your perspective and are grateful you shared both what worked well and where we can continue to improve. Reviews like this help us grow, and we wish you nothing but the very best moving forward.

Viewing 4 - 6 of 284 Reviews

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