Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,362 total reviews)
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Stuart Machin

67% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
1.0
Jul 27, 2025

Tyranical Corporates

Recommend
CEO approval
Business Outlook

Pros

-20% discount -I must enter 5 words

Cons

Never before have I worked for a company where the threat of gross misconduct is thrown around constantly by management. Senior members of staff have been given wrriten warnings over sudden changes in policy. Instead of carrot and stick you're just given the stick. A sudden change in policy comes in and immediately a TM or TSM will tell you "if you can't do this you will recieve a written warning or disciplinary." That is a best case scenario, the alternative is nobody tells you and you continue to do everything as normal and you get punished for an absolute absence of communication. Regional managers pressure Store Managers to hand out punishments like quotas. Worst of all, the company promotes immature and lazy managers for the most part, who will happily stand around doing absolutely nothing, but drive workers aged 60+ like a cart horse. Sorting basic worker's rights like annual leave is a chore to them, and they act as though they are doing you a favour when you do the bare minimum. Favouritism in my store is endemic. Not all managers are like this, my store manager just happens to like a handful of staff and puts down everyone else.

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Marks & Spencer Response
11mo
Thanks for raising your concerns. We're really sorry to hear you’re unhappy and we want you to know that at M&S, we care deeply about doing the right thing and acting with integrity, building trust, supporting one another and taking the time to listen. You have already addressed the first step of voicing your views on here, and now we encourage you to talk to your Line Manager. If you feel you cannot approach your Line Manager, then tell a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner. Thanks again for sharing, - Marks and Spencer
5.0
May 31, 2019
Recommend
CEO approval
Business Outlook

Pros

you get your own badge and keys

Cons

you can t apply for any marks and spincers for 12 months if you don t pass the questionnaire for any job at marks and spencers which is a bad rule to do in retail 6 months it not bad but not 12 months those don t why i don t apply now

4.0
Sep 24, 2020

-

Recommend
CEO approval
Business Outlook

Pros

the benefits include salary and flexible hours

Cons

there are no cons to state

Viewing 1 - 3 of 11,362 Reviews

Glassdoor has 12,951 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.