Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3172) , Sales Assistant (860) , Sales Associate (433) , Customer Service (364) , Retail Assistant (250) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (130) , Retail Sales Assistant (129) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"I was always able to gain more hours when needed and the pay was good." ((in 1318 reviews)); "Staff are friendly and helpfil" ((in 716 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 624 reviews)); "People there are nice and helpful" ((in 598 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 208 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 882 reviews)); "Managers can be rude and not supportive" ((in 580 reviews)); "Long hours and the role is temporary" ((in 413 reviews)); "We were not allowed an extra short break to warm up even working with no heating." ((in 134 reviews)); "Shift patterns mean there is no work life balance as days off not a run of days but spaced within the week." ((in 106 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

What are the top reviewed Marks & Spencer locations?

New York , Chicago , Houston , San Diego , Los Angeles , Philadelphia , Washington , Colonia , East Orange , Jersey City , Rochester , Milwaukee , Belfast , Georgetown , Dallas , Texas City , San Juan , Scotland , Aberdeen , Indianapolis , Ireland , Cincinnati , Cleveland , Columbus , Londonderry , Baton Rouge , Portland , Lebanon , Lakeland , Miami

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Marks & Spencer

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,364 total reviews)

Stuart Machin

66% approve of CEO

51% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Compensation and benefits

3.4

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

3.0

Senior management

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,364 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

4.0

Feb 7, 2025

Decent

Christmas customer assistant

Recommend

CEO approval

Business Outlook

Pros

Friendly working environment, not too many customers

Cons

Upper management generally disliked, micromanaging and poor attitude towards other colleagues is not unusual. Just viewed as lazy and demanding, no interest in team bonding.

Marks & Spencer Response

Hello, we appreciate your feedback. Your thoughts are highly valued, so thank you for taking the time to share them. Whilst it’s great to see you enjoyed the role and would recommend working with us, we are sad to hear you were dissatisfied with recent business decisions. We encourage all colleagues to link in with their Line Manager or BIG rep to discuss matters that may be impacting them in the workplace, to strive for a solution together. We take on your feedback and hope that this will improve our colleague's experience going forwards. Wishing you all the best, Marks & Spencer.

3.0

Feb 5, 2025

Good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

flexible, overtime, average pay, staff discount

Cons

pay, benefits, work variety, progression

Marks & Spencer Response

Hi, thank you for your feedback. Your comments are invaluable to us, and we appreciate you taking the time to share your experience. Whilst it's so great to hear that you thought the benefits were good, it’s discouraging to hear you were unhappy with some management decisions. We encourage all colleagues to link in with their Line Manager to discuss matters that may be impacting them in the workplace, to strive for a solution together. We take on your feedback and hope that this will improve our colleague's experience going forwards. Wishing you all the best, Marks and Spencer.

3.0

Jan 28, 2025

Very good

Project manager

Recommend

CEO approval

Business Outlook

Pros

Good company and very friendly

Cons

You will get so tired

Marks & Spencer Response

Hi, thanks for taking the time to leave us such a positive review. We’re so glad to hear that you're enjoying your time with us! Marks and Spencer

Viewing 10 - 12 of 11,364 Reviews

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