First, there is almost no advancement. So don't expect any. You are not paid for your drive time to your first appointment or your drive time home from your last appointment. This can account for 1-2:30 hours each day that you are driving a company vehicle, unpaid, and off the clock. The company phone is only good for calls. You had better have your own GPS. Installing an app on your company Ipad is not approved and you will be forced to delete it. You are provided tools....not really. You must provide nearly all tools you will need to do your job. I have $1000 in tools to do my job. Most techs are probably closer to $500-$600 in tools. The point is that it will come out of your pocket. You will work an average of 10-14 hours in a day. You will then be told you are not working fast enough. But you will not receive any advice as to how you could perform your work faster. Mastec/AT&T only care about one thing. Get the jobs done quickly. You must figure out a time to take a break or a lunch. While you are figuring that out, you will have 10-11 hours of work on your schedule. When there are problems with sales, the back end, your Ipad, or the customer just remember that you will be treated like it is your fault and you will be expected to work through it even when your "support" tells you they are going home, click! You will occasionally be supplied with the parts and supplies you need every day to do your job. Yes, AT&T will frequently let you run out of supplies. I mean why would a customer expect the Digital Life technician to have Digital Life yard signs or stickers when the installation is complete. It's good that customers don't expect that because you will constantly run out of yard signs, stickers and all of the daily supplies you need. Technicians have also purchased their own supplies out of pocket just to do their job. And no, there is no reimbursement. Your fellow techs will be the only support you have. But here is a harsh realization. You will watch your fellow technicians change. You will see technicians become hoarders, scavengers and opportunists. More and more of them will be looking out for number 1. They will do this at the expense of everyone else. It's the work environment that causes this and it is hard to stop that train once it has started to roll with each new hire. You will quickly realize that you are not appreciated. I can't stress this enough! It is not exasperation. It is a daily reminder that you are employed solely for the reason of bottom line profit which comes at the expense of you, your family and your health.
