Pros
Clients make it worth the while Most of the time management is decent when we have a manager. The pay is great.
Cons
Huge turnover rate because the owners don’t care for managers, the owners also show favoritism to different locations. If we don’t have a manager because the owner ran them away from their selfishness, we are practically, literally running the place ourselves (regular front desk, aesthetician and therapists) if we run out of something for the spa(detergent, tissue, taking linens to cleaners because they waited months to get us a dryer that actually worked), we have to wait months to get it or go out and buy it ourselves with our own money. It’s ridiculous. Even customers are starting to see the negligence. Just look up Massage Heights Matthews reviews. So many people come in angry because they want to cancel and can’t or they already canceled (I’ve witnessed a client sign her cancellation form) and come in two months later because she’s still being charged but the owner saying she didn’t when I actually saw her sign it with the other manager, who also doesn’t work here anymore. So many managers have breakdowns because of how selfish the owners are and how much they put on one person for multiple locations.