Pros
Great associate discount, great training, good benefits, and customer first service culture. The company's service culture does stand out against other retailers. We are empowered to do what we can to make our customers happy. The clothing is very trendy and good quality and we are encourage to keep up on trends and try on product to help in assisting our customers. The company does reward us for a job well done by holding contests and awarding us with prizes. The training programs are also great as well. I've learned a lot since I started here.
Cons
Individual sales goals, favoritism, no accountability, no communication, low pay. I have been here going on 3 years and still in the same position even after completing the maurices manager training program. I watch as other managers with lower position than me get other stores in the area without any mention of the opportunities to me. I am treated poorly by my store manager and my DM gives me very little support in dealing with her. I have shared my feedback and concerns about her more than once and nothing gets done. I have called human resources in the past with no success as well. There is no accountability in our store and our manager gets away with breaking company policy, comes and goes as she pleases, talks to us with no respect, and we see our DM about 3 times a year so she has no idea what is actually going on. It saddens me that myself and our girls are subject to a crazy and emotionally unstable manager who has full support from our DM. We have had over 20 girls quit in the past 2 years and a lot quit because of her. I don't know how much longer I will be here either, it is a shame because I love what I do and the company has a great service culture. If you are not a favorite of your DM or work in a store of a favorite you have no chance to get your own store. Part time assistant managers have been promoted to store managers over me and without completing the MBA program. They also came from stores of favorites. The other downside is the individual goals set of each person each week. If you don't produce your % of your hours in sales you are considered to be not doing your job or costing the company money. It can create a lot of stress because it does not promote teamwork which is one of the company values. Also if you don't work 'peak' shifts when it is busy it is not an accurate reflection of someone's selling abilities. You also have girls being sales hogs or stealing sales because the more money you bring the more hours you receive.
