Being stretched so thin that customer service suffers because of it. Short-staffed all the years I've worked there. Upper management absolutely in denial about what's best for the staff: No work/life balance. No two days off in a row. So short-staffed that if you want to take one day or even a couple of hours off, the team suffers for it and you feel guilty. Always, always having to cover for somebody being out sick or just out because the staff is so small. No connection between other locations, lack a culture and a sense of belonging to anything. Corporate doesn't recognize performance. Pay is dismal and there is no overtime and "full-time" is 34 hours a week. When they do hire, it's recent college grads or not even graduated so they can underpay. Creating puppymills with no truth to the "You'll grow and have a chance at management one day!!" Again, the pay is DISMAL.. RUN RUN RUN as fast as you can. It's been a sad waste of years waiting for the change that was promised and nothing came of it. Know your worth before you even sign up. If you're educated and you know nutrition and wellness and fitness, bring it somewhere else where they value you and your worth.