Does Members 1st pay their employees well?

According to anonymously submitted Glassdoor reviews, Members 1st employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Members 1st. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Members 1st?

53% of Members 1st employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Members 1st 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Members 1st?

Teller (18) , Teller I (8) , MSR II (6) , Assistant Branch Manager (5) , Member Service Representative II (5) , Teller II (4) , Bank Teller (3) , Branch Manager (3) , Float Teller (3) , Member Service Representative (3) , Administrative (2) , Associate (2) , Call Center Representative (2) , Customer Service Representative (2) , Lending (2)

What are the pros of working at Members 1st according to real employee reviews?

"Good Pay; Lots of career opportunities" ((in 18 reviews)); "Great place to work and good benefits" ((in 14 reviews)); "Great values and culture" ((in 6 reviews)); "good money, benefits, some cool coworkers" ((in 5 reviews)); "Benefits, 401k match, decent salary" ((in 5 reviews))

What are the cons of working at Members 1st according to real employee reviews?

"Bad managers stick around forever it seems." ((in 5 reviews)); "Management was catty and super gossipy." ((in 5 reviews)); "There are some horrible branch managers, lots of them are completely unprofessional." ((in 5 reviews)); "No work life balance." ((in 4 reviews)); "They promote hiring within, but never provide additional training to get you to the next level." ((in 4 reviews))

What are the top reviewed Members 1st locations?

Enola , Mechanicsburg , Harrisburg , York , Lancaster , Camp Hill , Lebanon , Dillsburg , Carlisle , Morgantown , Allentown , Fogelsville , Gettysburg , Hershey , Elizabethtown , Pittsburgh , Reading , Hanover , Red Lion , Pensacola , Douglasville

Members 1st reviews

3.5

53% would recommend to a friend

(148 total reviews)

Michael Wilson

58% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Members 1st has an employee rating of 3.5 out of 5 stars, based on 148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Members 1st employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

148 reviews

5.0

Jul 23, 2025

Great Culture

Member service representative i (msr i)

Recommend

CEO approval

Business Outlook

Pros

Great culture, they go above and beyond for employees. They actually listen to you and ask you what your opinion is on ways that they can improve.

Cons

Pulling up policy in the software is kind of messy.

Members 1st Response

6mo

Thank you for sharing your experience and for recommending Members 1st! We’re thrilled to hear you appreciate our great culture and the efforts we make to go above and beyond for our associates. It’s wonderful to know you feel heard and included in conversations about improvement—that’s exactly what we strive for. We appreciate your note about policy access in the software and will continue working on ways to make processes smoother for our team. If you’d like to share additional thoughts, we welcome your input anytime at 717-458-6934. Thank you for being part of our team and helping us live our mission every day! The Members 1st Team

5.0

May 12, 2025

A Workplace Where Culture and Benefits Shine!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

As an employee at Members 1st Federal Credit Union, I can wholeheartedly say this is an incredible place to work! The company culture is truly exceptional—focused on teamwork, support, and a genuine commitment to serving our members. The leadership fosters an inclusive and positive environment, encouraging growth and collaboration at every level. The benefits are outstanding, including competitive salaries, comprehensive health coverage, generous paid time off, and robust retirement plans. Employees are also empowered with ongoing training and career development opportunities, which make you feel valued and invested in. The sense of community here, both within the workplace and through our outreach programs, is unmatched. Working at Members 1st feels like being part of a faM1ly that cares about making a difference. I’m proud to be part of this amazing organization!

Cons

Busier Work Periods: Growth can bring more tasks, like managing new member accounts or loans, which may occasionally mean a busier schedule or extra hours. Adapting Systems: As the credit union expands, some processes or tools may take time to catch up, causing minor hiccups until new systems are fully in place.

Members 1st Response

1y

Thank you for the awesome 5-star review! We’re so happy to hear you’re loving your time at Members 1st Federal Credit Union. It means a lot to know you feel the teamwork, support, and community culture we’re all about. We’re thrilled you’re enjoying the benefits, growth opportunities, and being part of our faM1ly—it’s folks like you who make this place special! Thanks for the heads-up about the busier times and system hiccups that come with our growth. We’re definitely working on smoothing things out to make your day-to-day easier. Thanks for being such a key part of our faM1ly. The Members 1st Team

5.0

May 1, 2025

Great place to work

Legal assistant

Recommend

CEO approval

Business Outlook

Pros

Nice office, hybrid schedule, annual bonuses

Cons

I did not experience cons

Members 1st Response

1y

Thanks for the fantastic 5-star review! We’re so glad to hear you enjoyed your time as a Legal Assistant at Members 1st Federal Credit Union. It’s awesome that you loved the office, hybrid schedule, and annual bonuses—those are some of the things we strive to get right for our team! We’re thrilled you didn’t run into any cons during your time here. We wish you all the best in your next chapter. The Members 1st Team

Viewing 70 - 72 of 148 Reviews

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