MidAmerican Energy reviews

Must have a drs note to use the bathroom outside of your 2 15 min breaks and 30 min lunch. Must know (memorize) all policies procedures and references paths to resolve customer calls with less than 5 min and 2 mins on emergency calls. Perfection is expected.

The management has not addressed the real issues with employee turnover. Entry level employees want schedule flexibility. The training for new customers service associates is insufficient. The complex customer service policies make the job of the customer service representative very difficult to learn. The compensation for the customer service representatives does not pay enough since they are expected to be on-call and work last minute overtime. The HR policies reward deadbeat employees and the employees that actually do the right thing are not recognized. There’s a double standard when it comes to how handle employees based on personal relationships. Promotions go to those employees that a have a personal friendships with the managers and directors.