Miniso reviews

2.7

34% would recommend to a friend

(1,031 total reviews)

27% positive business outlook

Miniso has an employee rating of 2.7 out of 5 stars, based on 1,031 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Miniso employee rating is 24% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Aug 12, 2018
Recommend
CEO approval
Business Outlook

Pros

· Getting the cool products first · Co-workers are wonderful

Cons

· Upper management is so busy opening a brand new store every single week that they neglect caring about the people that work in these stores. They have failed to consider the fact that due to their lack of proper communication and respect for store managers/keyholders/store associates, the employee turnover rate is high. · Instead of guiding and helping us on what needs to be fixed or improved, upper management thinks yelling at us like we're misbehaved children is the right way. It's extremely humiliating and downright verbally abusive. We're trying our absolute best every single day but to them it isn't enough and never will be. · Head office people constantly watch all of us on CCTV cameras to see if we'll mess up. They don't use those cameras for loss prevention, it's for spying on YOU. They even screenshot and send pictures of their delusional assumptions to a group chat full of Miniso managers and keyholders in the whole entire city!!!! · Store employees receive NO benefits yet upper management treats us like crap for a living and THEY get benefits?? What on earth...?! · Proper staff training doesn't occur in this company nor is it a priority for them. This is the reason why some stores aren't up to par but of course head office never wants to accept responsibility for that. *Rolls eyes*

2.0
Sep 27, 2017

Poor work environment

Recommend
CEO approval
Business Outlook

Pros

1. Able to increase your display knowledge 2. Learn better customer service 3. Employees make work a bit better

Cons

1. Company bosses push employees to up sales 2. If the register is missing petty cash they make employees pay for it 3. Employers are unthankful. They're mad when you do a small thing wrong, but don't appreciate when you do a big thing right 4. First opening of one particular store had poor training and they expect new employees to know everything 5. Changes are always rushed and employers don't listen to employees needs

1.0
Aug 22, 2022
Recommend
CEO approval
Business Outlook

Pros

When it was under the OLD MANAGEMENT the company did have the potential to grow. There was a system in place for everything. People used to go above and beyond their job duties to see the Company shine. Ireally had very postive outlook about the company and my career with Miniso

Cons

The New MANAGEMENT from China. Super dumb no planning just vist stores destroys the standards and then complain that store is not upto the standard. They set standards but if their boss fails to follow the standard they just ignore amd again blame the stores. You are expected to Merch,Clean and also provide great customer service literally by your self and if you fale to do so you are Fired..!!

Viewing 268 - 270 of 1,031 Reviews

Glassdoor has 1,322 Miniso reviews submitted anonymously by Miniso employees. Read employee reviews and ratings on Glassdoor to decide if Miniso is right for you.