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Musician's Friend

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Musician's Friend reviews

2.7

35% would recommend to a friend

(115 total reviews)

Greg Trojan

34% approve of CEO

28% positive business outlook

Ratings by category

3.8

Diversity & inclusion

2.9

Culture & values

2.7

Work/Life balance

2.7

Compensation and benefits

2.5

Senior management

2.5

Career opportunities

Musician's Friend has an employee rating of 2.7 out of 5 stars, based on 115 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Musician's Friend employee rating is 30% below average for employers within the Retail & Wholesale industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

115 reviews
1.0
Mar 2, 2016

Review

Person
Recommend
CEO approval
Business Outlook

Pros

great for musicians and fresh out of high school kids

Cons

lack of many things that every company should have

3.0
Apr 18, 2015

Call Center/Customer Service Rep

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Laid back environment, nice office space, small enough to get to know everyone, great sense of teamwork and they have many rewards and prizes for selling warranty coverage or highest selling reps. Management was always asking what we need to succeed, and takes that advice to heart. Pay was okay, but good for Call Center work, with opportunities to earn more when hitting sales goals. Vendors come in occasionally and there is always free swag to earn like t-shirts, mouse pads, lanyards, guitar pics, etc.

Cons

Call Center environment so it is difficult to hear sometimes, the customers can get pretty upset about miniscule problems. The system they use for tracking customers and orders is clunky, hard to navigate, has many bugs and errors and goes down pretty frequently. Basically the only people that call in either have problems with their orders and don't know how to track a package, or are too computer illiterate to order something off the internet.

1.0
Apr 16, 2015

Computer Recording Tech

Returns tech
Recommend
CEO approval
Business Outlook

Pros

I did work with some somewhat cool people. In the beginning (circa 2005), employees got amazing discounts and were paid somewhat decently.

Cons

The management. I was nearly fired for visiting my terminally ill father in the hospital. There is a double standard between the management and associates.

Viewing 13 - 15 of 115 Reviews
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ReviewsMusician's Friend reviews

Glassdoor has 117 Musician's Friend reviews submitted anonymously by Musician's Friend employees. Read employee reviews and ratings on Glassdoor to decide if Musician's Friend is right for you.