Is NFP a good company to work for as a Client Service Associate II?

Client Service Associate II professionals working at NFP have rated their employer with 3.3 out of 5 stars in 72 Glassdoor reviews. This is a lower than average score with the overall rating of NFP employees being 3.6 out of 5 stars. Search open Client Service Associate II Jobs at NFP now and start preparing for your job interview by browsing frequently asked Client Service Associate II interview questions at NFP .

Does NFP pay Client Service Associate II employees well?

Client Service Associate II professionals rate their compensation and benefits at NFP with 3.1 out of 5 stars based on 72 anonymously submitted employee reviews. This is 9.2% worse than the company average rating for salary and benefits. Find out more about Client Service Associate II salaries at NFP.

How happy are Client Service Associate II professionals working at NFP?

40% of Client Service Associate II employees at NFP would recommend their employer to a friend. This rating has decreased by 25% in the past 12 months. Client Service Associate II professionals have also rated NFP with a 3.6 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at NFP?

Account Manager (58) , Account Executive (35) , Intern (18) , Client Manager (16) , Vice President (15) , Senior Account Executive (10) , Senior Account Manager (10) , Consultant (9) , Account Coordinator (8) , Analyst (8) , Assistant Vice President (8) , Benefits Analyst (8) , Director (8) , Benefits Coordinator (7) , Business Development Intern (6)

What are the pros of working at NFP according to real employee reviews?

"great people to work with" ((in 62 reviews)); "NFP has a great culture and continues to think of new ways to support their employees." ((in 56 reviews)); "Benefits and pay is good" ((in 45 reviews)); "Work life balance is good" ((in 24 reviews)); "Good pay and community with everyone" ((in 23 reviews))

What are the cons of working at NFP according to real employee reviews?

"Poor management, lack of direction" ((in 38 reviews)); "There is no training and not many experts to learn from so you are on your own as far as learning new stuff." ((in 13 reviews)); "average salary." ((in 10 reviews)); "There could be better communication between departments" ((in 10 reviews)); "NFP in NYC is very cliquey, including upper management." ((in 8 reviews))

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NFP

NFP Client Service Associate II reviews

3.3

40% would recommend to a friend

(72 total reviews)

Douglas W. Hammond

40% approve of CEO

42% positive business outlook

Ratings by category

3.6

Work/Life balance

3.1

Compensation and benefits

2.8

Career opportunities

2.7

Culture & values

2.7

Senior management

2.6

Diversity & inclusion

Client Service Associate II employees have rated NFP with 3.3 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most Client Service Associate II professionals have a good working experience there. NFP is rated in line with the average (within 1 standard deviation) by Client Service Associate II professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

72 reviews

2.0

Mar 10, 2021

Not the Best Place to Work

Account manager

Recommend

CEO approval

Business Outlook

Pros

not much to talk about on this topic

Cons

benefits are expensive, people last culture and horrible management. Management doesn't do much to retain business. too busy trying to grow the company that they do not focus on the fact that retention is just as if not more important. Sr. Management could have potential if they put the correct office managers in position instead of people who have no management experience and think they know it all.

NFP Response

Thank you for taking time to leave us a review on our page. We’re disappointed to read about your experience as we’re very proud of our PeopleFirst culture here at NFP. It can be difficult to try to resolve issues that employees are experiencing without understanding where they work. If you’re comfortable reaching out to me, I personally would welcome the opportunity to connect with you to understand your concerns and experiences in greater detail. -Mary Steed, Chief People Officer

1.0

Feb 22, 2021

If you like working free overtime, and getting yelled at by customers, then this is the place for you!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Can't think of any Pros

Cons

Over worked! Under staffed! Management does not care about employee concerns. I do not recommend working for NFP. No one is happy working here.

NFP Response

Thanks for sharing your feedback. We are committed to maintaining a culture that is open, inclusive and one that provides all employees with an equal opportunity to realize their potential and do the best work of their careers. We are always striving to improve our business, systems and culture, and are committed to providing the best environment for our employees. If you’re willing, please email us at humanresources@nfp.com so we can address all of your concerns. Thank you.

5.0

Feb 10, 2021

Great Place to Work

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great People, Culture, Benefits. A lot of people willing to help you grow.

Cons

Slower paced, slow growth, on the lower end of pay

Viewing 52 - 54 of 72 Reviews

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NFP Client Service Associate II reviews

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Not the Best Place to Work

If you like working free overtime, and getting yelled at by customers, then this is the place for you!

Great Place to Work

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