NFP Client Service Associate II reviews

3.3

40% would recommend to a friend

(72 total reviews)
avatar

Douglas W. Hammond

40% approve of CEO

42% positive business outlook

Client Service Associate II employees have rated NFP with 3.3 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most Client Service Associate II professionals have a good working experience there. NFP is rated in line with the average (within 1 standard deviation) by Client Service Associate II professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

72 reviews
3.0
Dec 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Great Benefits and perks for employees

Cons

Too many managers and not enough workforce.

2.0
Apr 30, 2019
Recommend
CEO approval
Business Outlook

Pros

NFP Corporate emphasizes putting "People First" and reflects great culture and values. Benefits are decent with low premium, employer HSA contribution and 401K match. PTO is good with tenure.

Cons

Seems like the culture and values of NFP have still not made their way to the Utah location. Local management has the final say regarding which policies are enforced and how. There is minimal flexibility and it constantly feels like big brother is watching and, even in sales positions, it's well known that you're expected to be in the office 5 minutes early and stay 5 minutes late (except for certain individuals who have had made themselves the exception). This is the case even when negotiated prior to employment. The majority of local management is male and they have created the pretense of an "open door policy," but there is no follow through on concerns presented to them. Employees must contact corporate HR to have concerns heard and addressed appropriately. It is very difficult to move up within this location as the majority of leadership roles had been claimed prior to the acquisition. Directors have a P&L budget and ensure that they select potential employees who do not know their worth in order to take advantage of a lower-than-industry-average salary. In addition, furthering your education, credentials, and licensing is not encouraged, and instead it feels like they discourage this in order to not have to compensate for time, educational expense, or added value (salary increases). Overall there is a very poor work/life balance at the Utah location; thus creating a high turnover of skilled employees and room for lower-paid entry level prospects.

Viewing 64 - 66 of 72 Reviews

Glassdoor has 748 NFP reviews submitted anonymously by NFP employees. Read employee reviews and ratings on Glassdoor to decide if NFP is right for you.