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      Neighborly®

      Engaged Employer

      Neighborly® reviews

      3.3

      55% would recommend to a friend

      (271 total reviews)
      avatar

      Mike Davis

      56% approve of CEO

      57% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Work/Life balance

      3.1

      Career opportunities

      2.8

      Senior management

      2.7

      Compensation and benefits

      Neighborly® has an employee rating of 3.3 out of 5 stars, based on 271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Neighborly® employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      271 reviews
      1.0
      Aug 24, 2025

      New CEO, bad changes

      Administrative assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid work structure. My direct contact actually seemed to care about me personally and not just professionally.

      Cons

      Happy I left when I did. When old CEO passed away, I knew there was a big change coming. The interim CEO shot down my idea IN FRONT OF EVERYONE about how to remember Mike (RIP). I suggested renaming the fitness center in his name, and interim CEO says, "we will find a better, more inclusive way to remember him" even though I always saw the late CEO in the gym that was on campus and many others liked my idea. If you don't conform to their ways, you will not grow. Definitely cult like for minimal pay. Don't get me started on Reunion. Making underpaid Executive Assistants and Admin Assistants stress over the worst event in history. Also, caught the President of my brand weirdly close to his executive assistant after 5PM. He backed away from her desk when he realized I was still in office and came to talk to them. They would also always go out to lunch and work out together. Weirdly close relationship because no one else would go with them. When Mike passed away, the whole company changed. Rest in Peace Mike. You are missed!

      avatar
      Neighborly® Response
      9mo
      Thank you for taking the time to share your experience. We’re truly sorry to hear that your time with the company ended on a difficult note, especially surrounding such a significant moment as the passing of our former CEO, Mike. His impact on the organization was deeply felt, and we understand how important it was for many to honor his legacy in meaningful ways. We also take concerns about transparency, workplace culture, and professionalism very seriously. We’re committed to fostering a respectful, inclusive, and values-driven environment, and feedback like yours helps us reflect and improve. We would welcome the opportunity to speak with you in more detail. Please email people.services@nbly.com to schedule a time to speak with us. Thanks
      2.0
      Aug 23, 2025

      Work in Progress

      Executive assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers for the most part are true. Some departments are great, others, not so much.

      Cons

      Lost their values, upper leadership does not have the experience to move the company forward. Sad to see such a drastic change on how associates are treated. Have some great programs for employees but the day to day is disappointing. The vision is all over the place, no complete follow through. Needs stronger leaders.

      avatar
      Neighborly® Response
      9mo
      Thank you for taking the time to share your feedback. We genuinely appreciate your perspective and are sorry to hear that your experience has not reflected the values we strive to uphold. We’re proud of the strong relationships many of our team members have built and acknowledge that consistency across departments is critical. Your comments about leadership, vision, and follow-through are taken seriously. We recognize that sustaining a values-driven culture requires ongoing effort, and we’re committed to listening, learning, and improving. Thank you again for your honesty and if you would like to schedule a time to speak in more detail, please email people.services@nbly.com.
      2.0
      Aug 22, 2025

      No longer "Neighborly"

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Neighborly was great to work for because it was a medium sized fast-growing organization. It was a company without being corporate. We didn't just own franchises - we partnered with franchise owners to support them while they put their life savings on the line to live a dream. And those owners didn't just mow lawns or do plumbing. They gave homeowners peace of mind, security, and time back with their families. Salaries and PTO were lower than the market, but it was worth it because the culture was inspiring. Reciting the code of values before each meeting was a bit odd, but they were values worth committing to and when someone didn't, we had a standard to refer back. These created a culture that brought out our best and created loyalty beyond what I've experienced in any other organization.

      Cons

      Neighborly is going in a different direction. The Code of Values are out, not officially, but they disappeared after Enrichment Day. I left ERD feeling like we had a great strategic plan. The execution must be atrocious because the feeling in the office is ominous. We are hemorrhaging leaders. Many who move to higher positions in other companies. The newly created Chief Growth Officer role came and went faster than the COO position was eliminated. It feels like lofty goals were created without a full map from point A to B. The feeling in the office is depressing. I don't know a single associate in ANY department who has a manageable workload. We are given additional tasks without a title change or compensation. The remaining leaders are clearly struggling to find motivation. There may come a day that Neighborly is able to financially compensate associates enough to no longer need the altruistic tight-knit community that made coming to work feel personally important, but we are not there yet and many of our tenured associates reject that direction. I don't know what the future holds for Neighborly. This may be what is needed to provide the best return to KKR, but it's hard to see people who have spent 15+ years devoted to a mission lose their motivation. My hope is that these leaders, who are the heart and soul of the organization, foster Neighborly culture within their teams and take every opportunity to remind franchises that what their value goes far beyond shareholder revenue.

      avatar
      Neighborly® Response
      9mo
      Thank you for taking the time to share such a heartfelt and detailed review. We truly appreciate your reflections on what made Neighborly special to you. The sense of purpose, the connection to our franchise owners, and the inspiring culture built around our Code of Values. Your words about the impact our franchisees have on homeowners and the loyalty fostered within our teams are deeply moving and a testament to the legacy we’ve built together. We also want to acknowledge the concerns you’ve raised. Change, especially in a growing organization, can be difficult and sometimes unsettling. We hear you on the challenges around workload, compensation, and the evolving culture. Your feedback about leadership transitions, strategic execution, and the emotional impact of organizational shifts is important and not taken lightly. Our goal remains to support our associates and franchise owners in meaningful ways. While we may be navigating a new direction, we are committed to preserving the heart of Neighborly. The values, community, and mission that have always set us apart. We know that innovation and excellence come from empowered, connected teams, and we are actively working to ensure our leaders have the space and support to foster that environment. Thank you again for your dedication and for sharing your perspective. Your voice matters, and we are committed to learning from it as we move forward. If you would like to discuss this further, please email people.services@nbly.com.
      Viewing 31 - 33 of 271 Reviews
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      ReviewsNeighborly® reviews

      Glassdoor has 291 Neighborly® reviews submitted anonymously by Neighborly® employees. Read employee reviews and ratings on Glassdoor to decide if Neighborly® is right for you.