Neighborly® reviews

Neighborly is going in a different direction. The Code of Values are out, not officially, but they disappeared after Enrichment Day. I left ERD feeling like we had a great strategic plan. The execution must be atrocious because the feeling in the office is ominous. We are hemorrhaging leaders. Many who move to higher positions in other companies. The newly created Chief Growth Officer role came and went faster than the COO position was eliminated. It feels like lofty goals were created without a full map from point A to B. The feeling in the office is depressing. I don't know a single associate in ANY department who has a manageable workload. We are given additional tasks without a title change or compensation. The remaining leaders are clearly struggling to find motivation. There may come a day that Neighborly is able to financially compensate associates enough to no longer need the altruistic tight-knit community that made coming to work feel personally important, but we are not there yet and many of our tenured associates reject that direction. I don't know what the future holds for Neighborly. This may be what is needed to provide the best return to KKR, but it's hard to see people who have spent 15+ years devoted to a mission lose their motivation. My hope is that these leaders, who are the heart and soul of the organization, foster Neighborly culture within their teams and take every opportunity to remind franchises that what their value goes far beyond shareholder revenue.