NetApp Technical Support Engineer reviews

4.2

61% would recommend to a friend

(78 total reviews)
avatar

George Kurian

73% approve of CEO

73% positive business outlook

Technical Support Engineer employees have rated NetApp with 4.2 out of 5 stars, based on 78 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have an excellent working experience there. NetApp is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

78 reviews
4.0
May 9, 2017

Company review

Recommend
CEO approval
Business Outlook

Pros

It is a Great place to work. It offers very attractive and competitive salaries. It has great facilities for it's employees.

Cons

Though the company provides so many benefits, it's been through tough times forcing the company to carry out massive layoffs every year.

3.0
May 2, 2017
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits. Good product with lots of potential. Probably still a decent place to work if you aren't in support.

Cons

Working in support used to be a great place. You had time to follow up and work with customers, and they weren't focused on Metrics. They shifted the focus to Metrics and after laying off about half the support center and the workload was unchanged. Instead of focusing on solving problems you were just fighting fires. Lots of tools available to do the job, but many of them have a lot of use ability issues. There is definitely a clique within the company that gets promoted and advanced faster if you know and work with the right people. Morale was low when I departed and turnover seemed to be accelerating.

4.0
Jul 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Great office space with lot of perks. Free fruit on Monday and Wednesday, free croissants on Friday, free coffee, 30cents for sodas. Great engineers and people to work with. Work-life balance culture.

Cons

Management is not doing well in last year. People don't trust them anymore about anything. And once when you lose trust with your employees it would take years to get it back.

Viewing 46 - 48 of 78 Reviews

Glassdoor has 6,021 NetApp reviews submitted anonymously by NetApp employees. Read employee reviews and ratings on Glassdoor to decide if NetApp is right for you.