NiCE reviews

3.9

78% would recommend to a friend

(3,044 total reviews)
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Scott Russell

84% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,044 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Jun 14, 2026

Strong AI focus, Great people

Recommend
CEO approval
Business Outlook

Pros

Great, friendly, and professional people to work with. Strong AI focus with real investment in innovation and tools. Modern tech stack and solid growth opportunities.

Cons

I tend to appreciate bureaucracy, and the company’s fast-paced streamlining approach can sometimes feel a bit less structured for my personal preference.

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NiCE Response
1w
Thank you for taking the time to review us. We’re glad to hear that you’ve had a positive experience at NiCE. Innovation continues to be a key focus for us, reflected in our recent recognition on Fast Company’s World’s Most Innovative Companies of 2026 in the Applied AI category. Wishing you continued success at NiCE!
4.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunity for those who go after it

Cons

Long sales cycle so it’s difficult to close a deal

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NiCE Response
1w
Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! Our strong sales support, including enablement and training, ensures our teams are set up to perform and be well rewarded. We wish you continued success in your career journey with us!
3.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The product itself is strong, and the market position of the company opens doors

Cons

High demand on sales performance with low company/management support from engineering, overlays, implementation and customer support

avatar
NiCE Response
1w
Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! Our strong sales support, including enablement and training, ensures our teams are set up to perform and be well rewarded. We wish you the best for your professional endeavors!
Viewing 19 - 21 of 3,044 Reviews

Glassdoor has 3,212 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.