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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,048 total reviews)
      avatar

      Scott Russell

      84% approve of CEO

      75% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.8

      Career opportunities

      3.6

      Senior management

      3.6

      Compensation and benefits

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,048 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      3.0
      May 8, 2014

      Good vision. Operationally inefficient.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company has expanded it's product offerings through R&D and acquisition, so there is a LOT of opportunity to sell and build deep relationships with customers. In general, the people are nice and I was treated very well. There were opportunities to advance, but it's not a rocket ship.

      Cons

      Problems it is solving and products are so complex that customer satisfaction is a challenge. There are too many b.s. meetings with too many B & C players. The company could use technology (like Salesforce.com) to streamline ops and remove bureaucracy - too many manual status reports.

      3.0
      May 4, 2014

      It must be the money.....

      Support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is decent. If you're good at your job, you'll never have to worry about losing it. You'll never be furloughed or laid off. Promotion opportunity is available fairly often. Decent location in South Denver, north Tech Center

      Cons

      Middle management has a serious problem of a revolving door in the Denver call center. If you're a regular engineer, you can honestly expect to have a new boss every 8 months or so. Dealing with that whole learning curve/proving one's self process is often more exhausting than the job itself. Policies change from week to week, which makes the company feel like its in its infancy, and not the established global company it is. Middle management seems to always consist of a promoted engineer with no leadership or personal skills, or someone that DOES have call center leadership experience, but knows nothing of the product and never takes the time to learn. It's almost enough to make you laugh seeing how often this seems to repeat over the years.

      5.0
      Apr 21, 2014

      Great Experience!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people and working environment Great product portfolio Challenging and flexible work

      Cons

      Compensation and pay are on the less-than-avergae side

      Viewing 2947 - 2949 of 3,048 Reviews
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      ReviewsNiCE reviews

      Glassdoor has 3,216 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.