Does OnTrac pay their employees well?

According to anonymously submitted Glassdoor reviews, OnTrac employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at OnTrac. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at OnTrac?

39% of OnTrac employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OnTrac 3.1 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at OnTrac?

Package Handler (59) , Customer Service Representative (25) , Independent Contractor (21) , Sorter (21) , Driver (20) , Delivery Driver (19) , Operations Manager (17) , Warehouse Worker (17) , Dispatcher (15) , Courier (12) , General Manager (9) , Customer Service (8) , Logistics Coordinator (8) , Package Sorter (8) , Warehouse Associate (8)

What are the pros of working at OnTrac according to real employee reviews?

"pay is good but commission need to be more competitive" ((in 37 reviews)); "Great people to work with" ((in 21 reviews)); "People and money are good" ((in 18 reviews)); "• friendly coworkers" ((in 10 reviews)); "The company fosters a fun and dynamic work environment where creativity thrives." ((in 4 reviews))

What are the cons of working at OnTrac according to real employee reviews?

"I work quite long hours in my job." ((in 16 reviews)); "no benefits lack of opportunities" ((in 15 reviews)); "no process, no logistics, route localization, bad managers, bad staffs" ((in 14 reviews)); "Upper management can not be the best but most are very nice." ((in 11 reviews)); "No work life balance." ((in 8 reviews))

What are employees saying about OnTrac layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OnTrac layoffs and their outlook for job security at OnTrac in 2026.

What are the top reviewed OnTrac locations?

Vienna , Reno , Chantilly , Richmond , Chandler , Fontana , Commerce , Smyrna , Phoenix , Orlando , Paulsboro , New York , Cleveland , Woburn , Atlanta , Marietta , Maspeth , Charlotte , Ironton , Redlands , Henderson , Baltimore , Belleville , Dulles , DeSoto , Cincinnati , Denver , Kent , Pittsburgh , Franklin

OnTrac reviews

3.0

39% would recommend to a friend

(140 total reviews)

Mike Brown

84% approve of CEO

45% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

2.7

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

140 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Nov 29, 2025

Review

Package handler

Recommend

CEO approval

Business Outlook

Pros

Good pay, pto, opportunity to grow

Cons

Not enough hours, early morning shifts

OnTrac Response

3mo

Thank you for taking the time to share your experience! We’re glad to hear you’ve found value in the pay, PTO, and opportunities to grow. Those are important parts of the experience we aim to provide across our teams. We also appreciate your feedback around hours and early morning shifts. As schedules can vary based on volume and operational needs, insights like yours are helpful as we continue looking for ways to better support our team members. If you’re open to sharing more or would like to connect directly, we encourage you to reach out to our HR team here: https://ontr.ac/connectwithHR We appreciate everything you and the rest of the team do to keep things moving.

4.0

Nov 13, 2025

Hard work

Package handler

Recommend

CEO approval

Business Outlook

Pros

Good pay but you unlearn it

Cons

Hard work and it’s cold

OnTrac Response

3mo

Thank you for taking the time to share your experience! We’re glad to hear you found value in the pay and had a positive experience overall. Our operations can be physically demanding and the environment can vary, so we truly appreciate the effort that goes into the work each day. We also appreciate your feedback and take it to heart as we continue working to support our teams. We appreciate everything you and the rest of the team do to keep things moving.

1.0

Aug 20, 2025

OnTrac? More like OffTrac - Chaotic, unstable, and directionless

Mid market account executive

Recommend

CEO approval

Business Outlook

Pros

Some talented people at the individual contributor level who genuinely try to make things work. Paychecks clear on time.

Cons

They promise the moon with commissions, but what they don’t tell you is that your earnings are completely dependent on territory. If you’re assigned an area where pickups are difficult and service costs are high, you won’t make money no matter how hard you work. Leadership lives in fantasy land, constantly pitching a “national carrier” story that’s flat-out false. No strategy, just panic pivots and half-baked rollouts. Sales runs on smoke and mirrors. No tools, no real support. Zero investment in tech or customer experience. Everything is duct-taped together. Morale is rock bottom. Turnover is insane; talented people don’t stick around. Customers are overpromised and underdelivered repeatedly

OnTrac Response

3mo

Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet expectations. We take feedback like this seriously and are always looking for ways to improve the employee experience across our teams. If you’re open to sharing more or would like to connect directly, we encourage you to reach out to our HR team here: https://ontr.ac/connectwithHR We appreciate you taking the time to share your perspective.

Viewing 10 - 12 of 140 Reviews

Jobs at OnTrac

Customer Integration Associate

Customer Integration Associate

Loss Prevention Investigator Senior Specialist

Customer Integration Associate

Loss Prevention Investigator Senior Specialist

OnTrac

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Reviews about "Compensation"

Review

Hard work

OnTrac? More like OffTrac - Chaotic, unstable, and directionless

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