Great Potential, but a Refusal to Acknowledge or Correct the Issues
Pros
The CEO is very transparent about the status of the company, his plans for the future, successes, and failures. Many of the people are really nice. Fellow coworkers tend to be supportive and helpful, especially when you first start working there. If you're in the Houston office, there's snacks and drinks always available, plus they bring in lunch for everyone once a week. The office in Houston is also a really nice one in uptown, within walking distance of lots of retail and restaurant options.
Cons
Onit is not supportive of its project managers. They of course claim to be, but actions speak louder than words. PMs are expected to perform miracles on a daily basis without any added support, only to be blamed for anything and everything that goes wrong in a project, from resources not being effective at their jobs to customer escalations because we told them they couldn't have something for free. The priority at Onit is hyper-focused on ARR to the point that they're willing to let countless dollars go unpaid in NRR and contradict the PMs in front of the customer. While the focus on ARR may be great for the company, it puts those of us being pushed to bring in more NRR in an impossible situation and adversely impacts our job satisfaction. Management are in desperate need of some unconscious bias training. The way discipline/guidance/advice is given to male PMs differs from how it's presented to female PMs. Stereotypes like "women should be sweet and accommodating" are perpetuated, including by female managers. Diversity, Equity, and Inclusion are severely lacking. The executive team is 99% white men. There is one female executive and she was only recently promoted into the executive team. Executives and upper management say they want to work on the DE&I issues at the company, but they clearly have no idea what that means. Their focus is only on the number of diverse employees currently employed at the company, rather than trying to address all the issues causing diverse employees to the flee the company for more tolerant and inclusive workplaces. The difficulty with Onit is that it seems like a fantastic company for which to work when you first start as an employee there. It's not until you're more established and in the thick of things when you realize how severe the issues are at this company.
