Onward Search tries (a little too hard) to brand itself as having a "fun, cool, culture," - maybe it does in other offices, but not here. Sure, you get to wear hoodies and throw footballs at people's heads and blast grating music all day and be as unprofessional as you like in all manners of speaking regarding candidates, clients, and employees alike (not cool).
Upper management is a mixed bag. Some, for instance, sit on the recruiting floor and actually recruit for their own positions, are truly passionate about the business, invest in you, and really are all around great recruiters. Only met the CEO once in person when he came to visit our office; he was very nice but was obsessively consumed by metrics. And others are highly unprofessional, talk trash about employees incessantly whenever they leave the room, bully and chastise them in front of the entire office and think that's okay, and say some of the most astoundingly unethical and unprofessional things I have ever heard in my life. They rate how attractive you are and debate about it amongst themselves after you leave your interview. Isn't that nice to know!
Overall, all the company cares about are your metrics. And if you're not meeting your weekly metrics, off you go. As a caveat, this is sales, and that is how the industry works - especially when you're not good at it. But the way they HANDLE underperformance is embarrassingly unethical.
Their hyper-focus on numbers means that you will receive little to no training and will be kept uninformed and confused as to every new process they implement, and then scrap. They simply have no long-term plan or strategy for how to actually retain, train, and motivate their employees, relying instead on the usual old hire-fire-hire method that every other staffing firm does.
What else? Compensation is well-below market value and the benefits are terrible and expensive. Client/recruiter relationships were pretty terrible and most job orders weren't actually real. They don't disclose their commission plan until you sign the offer letter and start on your first day; it's simply called "competitive." Bring your own snacks/employee engagement skills with you to the job because you definitely won't find them here.
