Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5) , Inbound Sales Representative (5)

What are the pros of working at Optimum according to real employee reviews?

"Good benefits and enjoy working with my customers" ((in 71 reviews)); "Great people and gets fun" ((in 24 reviews)); "Good hours and training." ((in 13 reviews)); "Coworkers are great." ((in 9 reviews)); "Work experience is great for learning new things in life, if you can master this crazy work environment, then you can master most anything." ((in 6 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 36 reviews)); "Upper management is demeaning and inept and attempt to get by with the bare minimums.. Very toxic work environment passed down from upper and middle managers, local office and bosses are Good but are extremely limited in decision making ability due to upper management." ((in 9 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 9 reviews)); "No work/life balance." ((in 8 reviews)); "long hours and un real expectations" ((in 8 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

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Optimum

Optimum reviews

2.9

41% would recommend to a friend

(519 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Optimum has an employee rating of 2.9 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

519 reviews

4.0

Apr 12, 2017

Worried about my job/life at company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Been there 9 years and counting

Cons

Not sure there is any room for advancement

3.0

Apr 11, 2017

Business services Technician

Sbs technician

Recommend

CEO approval

Business Outlook

Pros

The work is great

Cons

You don't get payed much more for a lot more responsibility. Not much room for advancement past a certain level

2.0

Apr 6, 2017

Technical Support Agent

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free cable and internet; a great group of people to work WITH ... not work FOR; good benefits

Cons

Favoritism shown to certain people; technical support agents were forced to SELL SELL SELL and that annoyed an "already angry customer" calling in with technical issues

Viewing 433 - 435 of 519 Reviews

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Jobs at Optimum

Maintenance Technician 3

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Kingman, AZ

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Maintenance Technician 3

Door to Door Sales Representative

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