Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5) , Inbound Sales Representative (5)

What are the pros of working at Optimum according to real employee reviews?

"Good benefits and enjoy working with my customers" ((in 64 reviews)); "Great people and gets fun" ((in 25 reviews)); "Good hours and training." ((in 12 reviews)); "nice coworkers" ((in 9 reviews)); "Supervisors are great and helpful it is a good job if you enjoy being on your feet and moving alot" ((in 9 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 38 reviews)); "upper management is deaf to its hourly employees, stress filled dealing with irate customers most of one's shift" ((in 12 reviews)); "long hours and un real expectations" ((in 11 reviews)); "No work/life balance." ((in 8 reviews)); "bad leadership." ((in 8 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

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Optimum

Optimum reviews

2.9

41% would recommend to a friend

(519 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (519 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Optimum has an employee rating of 2.9 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

519 reviews

5.0

Dec 7, 2016

Call Center Technology Specialist

It specialist ii

Recommend

CEO approval

Business Outlook

Pros

close team, flexible work schedule

Cons

not much visability with upper management

3.0

Dec 6, 2016

Prior to buyout, good to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Previously good benefits, free cable, caring teammates

Cons

Work on communication, new company seems to be highly focused on profits only, getting rid of lots of long term employees

3.0

Nov 20, 2016

Decent Company

Direct sales agent

Recommend

CEO approval

Business Outlook

Pros

Good Training, Air Conditioning, Free Services While Employed

Cons

Poor Support Structure, Terrible Operating System

Viewing 460 - 462 of 519 Reviews

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Optimum

Optimum reviews

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Call Center Technology Specialist

Prior to buyout, good to work for

Decent Company

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