Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5) , Inbound Sales Representative (5)

What are the pros of working at Optimum according to real employee reviews?

"Good benefits and enjoy working with my customers" ((in 64 reviews)); "Great people and gets fun" ((in 25 reviews)); "Good hours and training." ((in 12 reviews)); "nice coworkers" ((in 9 reviews)); "Supervisors are great and helpful it is a good job if you enjoy being on your feet and moving alot" ((in 9 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 38 reviews)); "upper management is deaf to its hourly employees, stress filled dealing with irate customers most of one's shift" ((in 12 reviews)); "long hours and un real expectations" ((in 11 reviews)); "No work/life balance." ((in 8 reviews)); "bad leadership." ((in 8 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

Optimum reviews

2.9

41% would recommend to a friend

(519 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (519 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Optimum has an employee rating of 2.9 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

519 reviews

5.0

Oct 1, 2016

Awesome

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Ability to grow and progress

Cons

Dress codes are unreasonable unrealistic

3.0

Sep 26, 2016

BBT 4

Broadband technician iv

Recommend

CEO approval

Business Outlook

Pros

As long as you do your job your employment is just about guaranteed. They are willing to work to help you if you need it.

Cons

Being on call, forced overtime, hard to make plans sometimes. Mass punishment, making you feel like your in kindergarten and having to ask to go to the restroom ( that's a metaphor ) but that's what it feels like

4.0

Sep 17, 2016

Best Sales Boss

Direct sales representative

Recommend

CEO approval

Business Outlook

Pros

Great training. Solid income if you put in the work. Best boss I've had in 20+ years. He helped me land my dream job after I resigned on good terms.

Cons

I reported to an awesome boss that was undermined constantly. Local upper management is not experienced in direct sales and consistently undermines your supervisor.

Viewing 472 - 474 of 519 Reviews

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Reviews by job title

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Best Sales Boss

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