Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5) , Inbound Sales Representative (5)

What are the pros of working at Optimum according to real employee reviews?

"Good benefits and enjoy working with my customers" ((in 64 reviews)); "Great people and gets fun" ((in 25 reviews)); "Good hours and training." ((in 12 reviews)); "nice coworkers" ((in 9 reviews)); "Supervisors are great and helpful it is a good job if you enjoy being on your feet and moving alot" ((in 9 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 38 reviews)); "upper management is deaf to its hourly employees, stress filled dealing with irate customers most of one's shift" ((in 12 reviews)); "long hours and un real expectations" ((in 11 reviews)); "No work/life balance." ((in 8 reviews)); "bad leadership." ((in 8 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

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Optimum

Optimum reviews

2.9

41% would recommend to a friend

(519 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Compensation and benefits

2.9

Work/Life balance

2.7

Career opportunities

2.6

Culture & values

2.4

Senior management

Optimum has an employee rating of 2.9 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

519 reviews

3.0

Aug 19, 2016

Recruiter, Sales/Marketing/Advertising

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits and enjoy working with my customers

Cons

new owners making lots of changes

5.0

Aug 15, 2016

great company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I love this company. They offer great training skills and are so helpful in teaching you everything you need to know to become successful.

Cons

I need something closer to home and something that is more permanent

4.0

Aug 6, 2016

Suddenlink

Field operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Good people and room for advancement. Good benefits, health insurance etc.

Cons

no incentive based pay/bonus not much recognition for work or going above and beyond

Viewing 481 - 483 of 519 Reviews

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