Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5) , Inbound Sales Representative (5)

What are the pros of working at Optimum according to real employee reviews?

"The benefits are great and affordable" ((in 65 reviews)); "Great people and gets fun" ((in 23 reviews)); "Good hours and training." ((in 11 reviews)); "Good Work Life Balance very flexible" ((in 10 reviews)); "Coworkers are good." ((in 8 reviews))

What are the cons of working at Optimum according to real employee reviews?

"long hours and un real expectations" ((in 9 reviews)); "Hypocritical and unrealistic expectations upper management overly focussed on the wrong metrics they are no longer customer focussed and have all but automated my job with no room for knowledgeable employees" ((in 8 reviews)); "bad leadership." ((in 8 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 7 reviews)); "Poor communication." ((in 6 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

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Optimum

Optimum reviews

2.9

41% would recommend to a friend

(519 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Ratings by demographic groups

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Optimum has an employee rating of 2.9 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

519 reviews

2.0

Oct 1, 2025

Ehh

Ecommerce specialist

Recommend

CEO approval

Business Outlook

Pros

The pay is decent enough

Cons

they change the way they pay you too often and don’t offer feasible goals

3.0

Sep 17, 2025

Poor management

Retail sales consultant

Recommend

CEO approval

Business Outlook

Pros

Pay is good when making sales

Cons

Customer service gives company a bad look.

3.0

Sep 15, 2025

Optimum sale associate

Sales associate

Recommend

CEO approval

Business Outlook

Pros

The pay and good with the commission

Cons

The management was very sketchy

Viewing 76 - 78 of 519 Reviews

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Ehh

Poor management

Optimum sale associate

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