Item: Optimum
Rating: 2
Author: Former employee - Customer Care Representative I

Question 1

Does Optimum pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 11% over the last 12 months.

Question 2

How satisfied are employees working at Optimum?

Accepted Answer

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

Question 3

What are the top reviewed jobs at Optimum?

Accepted Answer

Direct Sales Representative (18), Customer Service Representative (16), Retention Specialist (11), Sales Representative (11), Tech Support Representative (11), Director (9), Retail Sales Associate (9), Sales (9), Customer Service Representative (CSR) (7), Account Executive (6), Dispatcher (6), Residential Account Executive (6), Tech Support (6), Broadband Technician (5), Inbound Sales Representative (5)

Question 4

What are the pros of working at Optimum according to real employee reviews?

Accepted Answer

"Good benefits and enjoy working with my customers" ((in 70 reviews)); "Great people and gets fun" ((in 24 reviews)); "Good hours and training." ((in 11 reviews)); "Good Work Life Balance very flexible" ((in 10 reviews)); "Coworkers are great." ((in 10 reviews))

Question 5

What are the cons of working at Optimum according to real employee reviews?

Accepted Answer

"Poor management" ((in 35 reviews)); "upper management is deaf to its hourly employees, stress filled dealing with irate customers most of one's shift" ((in 12 reviews)); "long hours and un real expectations" ((in 10 reviews)); "bad leadership." ((in 8 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 8 reviews))

Question 6

What are employees saying about Optimum layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

Question 7

What are the top reviewed Optimum locations?

Accepted Answer

Tyler, Lubbock, Saint Louis, Long Island City, New York, Greenville, Bethpage, Parkersburg, Plano, Charleston, Piscataway, Bronx, Georgetown, Dallas, Newark, Conroe, Russellville, Saint Joseph, Brooklyn, Jericho, Lake Havasu City, Stillwater, San Angelo, Batesville, Pahrump, Long Island-Queens, Hawthorne, Hicksville, Flagstaff, Phoenix

Optimum

Optimum reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

fun job

crappy company to work for

Top companies for "Compensation and Benefits" near you

Jobs at Optimum

Optimum reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

Optimum reviews FAQs

Jobs at Optimum