Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Director (9) , Retail Sales Associate (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5) , Inbound Sales Representative (5)

What are the pros of working at Optimum according to real employee reviews?

"Good benefits and enjoy working with my customers" ((in 70 reviews)); "Great people and gets fun" ((in 24 reviews)); "Good hours and training." ((in 11 reviews)); "Good Work Life Balance very flexible" ((in 10 reviews)); "Coworkers are great." ((in 10 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 35 reviews)); "upper management is deaf to its hourly employees, stress filled dealing with irate customers most of one's shift" ((in 12 reviews)); "long hours and un real expectations" ((in 10 reviews)); "bad leadership." ((in 8 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 8 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

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Optimum

Optimum reviews

2.9

41% would recommend to a friend

(518 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (518 reviews)

Ratings by demographic groups

Race / Ethnicity

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Optimum has an employee rating of 2.9 out of 5 stars, based on 518 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

518 reviews

3.0

Mar 13, 2016

Suddenlink Call Center

Csr2-technical support

Recommend

CEO approval

Business Outlook

Pros

Decent Starting Salary and Commission Potential

Cons

micromanaged to death, more emphasis placed on sales than technical support

4.0

Mar 9, 2016

My Link

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Best medical and employee benefits.

Cons

Compensation could be better for non-sales positions.

1.0

Mar 8, 2016

Supervisor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free cable services to all employees

Cons

You work more hours than you get paid for. Be prepared to work in the extreme heat, rain, cold. If you don't make your quota of doors knocked and contacts you will work Saturday. Micro managing is normal there. Your work phone they provide has no privacy so be prepared.

Viewing 508 - 510 of 518 Reviews

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Optimum

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Suddenlink Call Center

My Link

Supervisor

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