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      Optimum

      Engaged Employer

      Optimum reviews

      2.9

      41% would recommend to a friend

      (519 total reviews)

      Dennis Mathew

      53% approve of CEO

      30% positive business outlook

      Ratings by demographic groups

      Optimum has an employee rating of 2.9 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      519 reviews
      2.0
      Aug 12, 2018

      Authoritarian

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Many People I worked with

      Cons

      Everything else. Ran by old authoritarian men. Not employee or customer focused. Brought in many people from a competitive failing company and ruined the bit of friendliness that was left.

      3.0
      Jul 27, 2018

      Support

      Support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good place to start out and learn a lot as far as customer service - if you pay attention and actually care. Chat vs Phone support is much better. Potential for commission if you really try; though most customers are coming (in chat) trying to be discrete behind a monitor to either downgrade, disconnect, or complain about their bill, or tell you to call them (none too which you do/really help with*because you want that commission*). Good benefits. Free cable and internet. That's about it.

      Cons

      Poor management. Poor communication. Slow Response Time. No real ability to help the customer unless you provide a dumb downed explanation, direct them to another department, or are able to upgrade them. No longer have the advancement (level 2-4). Commission is good, but since it is hard, it's competitive (the commission plan is awful). HIGH turnover. Too many changes at one time for the customers and the company.

      Viewing 139 - 141 of 519 Reviews
      Related searches: Optimum jobs | Optimum salaries | Optimum benefits | Optimum interviews
      ReviewsOptimum reviews

      Glassdoor has 539 Optimum reviews submitted anonymously by Optimum employees. Read employee reviews and ratings on Glassdoor to decide if Optimum is right for you.