Optimum reviews

2.9

41% would recommend to a friend

(519 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Optimum has an employee rating of 2.9 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

519 reviews
2.0
Jun 28, 2019
Recommend
CEO approval
Business Outlook

Pros

Good hours when you have been there for awhile and get a choice of what shift you want.

Cons

The company cares more about sales and talking customers into signing up for new services instead of how well you handle problems. Regardless of how many customers wish to talk to management to compliment on the support they received you will be let go of if you don't hit certain sale goals. You can talk customers into upgrading them to a TiVo or DVR box all day long and get no recognition. Almost zero chance for advancement and raises.

5.0
May 4, 2019

Amazingly

Recommend
CEO approval
Business Outlook

Pros

Great pay, understanding managers, amazing benefits and time off.

Cons

Not applicable, nothing bad,

4.0
Apr 16, 2019

Technical Support

Recommend
CEO approval
Business Outlook

Pros

Good hours and training. I'm not sure if the training still is in place though.

Cons

Focused too much on upselling new services. Not being able to stay on the phone long enough because the question of calls after 10 automatically go to the Tyler, Tx. location.

Viewing 136 - 138 of 519 Reviews

Glassdoor has 539 Optimum reviews submitted anonymously by Optimum employees. Read employee reviews and ratings on Glassdoor to decide if Optimum is right for you.