Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Optimum?

43% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 3.0 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Inbound Sales Representative (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5)

What are the pros of working at Optimum according to real employee reviews?

"Good benefits and enjoy working with my customers" ((in 63 reviews)); "Great people and gets fun" ((in 26 reviews)); "Good Work Life Balance very flexible" ((in 11 reviews)); "Coworkers are great." ((in 10 reviews)); "Work experience is great for learning new things in life, if you can master this crazy work environment, then you can master most anything." ((in 7 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 38 reviews)); "the training for anyone with no tech experience is horrible" ((in 9 reviews)); "the way that upper management treats you, the supervisors are great, but the corp people just see numbers, when you are on a call center floor interacting with people telling them stuff they don't want to hear they are unhappy, and when suddenlink is refusing to fix an ongoing issue in an area they don't want to refer suddenlink to friends and family." ((in 9 reviews)); "long hours and un real expectations" ((in 9 reviews)); "bad leadership." ((in 9 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , New York , Long Island City , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , Abilene , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff

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Optimum

Optimum reviews

2.9

43% would recommend to a friend

(188 total reviews)

Dennis Mathew

47% approve of CEO

28% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

3.0

Work/Life balance

2.7

Career opportunities

2.6

Culture & values

2.4

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

188 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Apr 20, 2016

Apply with Caution

Supervisor call center

Recommend

CEO approval

Business Outlook

Pros

Pay is good. Agents are great to work with.

Cons

Environment is negatively impacted by senior leadership,v"witch hunt" tactics when applying disciplinary actions, lack of solid training for supervisors

4.0

Mar 30, 2016

Good company but uncertain future

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Suddenlink offers good benefits and a friendly work environment. Pay is decent and competitive.

Cons

The company was recently bought by Altice and job cuts are currently happening during the company restructure. Currently only job cuts are coming from the management side. Many people are unsure if their job will survive which has caused employees to leave or start updating their resumes.

3.0

Mar 20, 2016

Bad since altice took over

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good co-workers, lots of knowledge at the local office. Opportunity to earn commission with sales bonus.

Cons

Company started a downward spiral shortly before we found out Altice was buying Suddenlink. Regional office has very narrow knowledge of equipment or how to troubleshoot calls. The system we use is always messing with customer accounts through provisioning on equipmen thus causing way too many trouble calls.

Viewing 181 - 183 of 188 Reviews

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Jobs at Optimum

Retail Sales Consultant

Parkersburg, WV

View job

Director- Sales Strategy & Operations

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Optimum

Optimum reviews

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Reviews about "Compensation"

Apply with Caution

Good company but uncertain future

Bad since altice took over

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