Item: Optimum
Rating: 3
Author: Current employee - Customer Service Representative

Question 1

Is Optimum a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Optimum have rated their employer with 2.8 out of 5 stars in 26 Glassdoor reviews. This is a lower than average score with the overall rating of Optimum employees being 2.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Optimum now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Optimum.

Question 2

Does Optimum pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Optimum with 1.9 out of 5 stars based on 26 anonymously submitted employee reviews. This is 51% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Optimum.

Question 3

How happy are Customer Service (CSR) professionals working at Optimum?

Accepted Answer

74% of Customer Service (CSR) employees at Optimum would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Customer Service (CSR) professionals have also rated Optimum with a 4.0 rating for work-life-balance, 4.2 rating for diversity and inclusion, 2.0 rating for culture and values and 2.8 rating for career opportunities.

Question 4

What are the top reviewed jobs at Optimum?

Accepted Answer

Direct Sales Representative (18), Customer Service Representative (16), Retention Specialist (11), Sales Representative (11), Tech Support Representative (11), Retail Sales Associate (10), Director (9), Sales (9), Customer Service Representative (CSR) (7), Account Executive (6), Dispatcher (6), Inbound Sales Representative (6), Residential Account Executive (6), Tech Support (6), Broadband Technician (5)

Question 5

What are the pros of working at Optimum according to real employee reviews?

Accepted Answer

"Good benefits and enjoy working with my customers" ((in 65 reviews)); "Great people and gets fun" ((in 24 reviews)); "Good hours and training." ((in 11 reviews)); "Coworkers are great." ((in 11 reviews)); "Good Work Life Balance very flexible" ((in 10 reviews))

Question 6

What are the cons of working at Optimum according to real employee reviews?

Accepted Answer

"Poor management" ((in 39 reviews)); "the way that upper management treats you, the supervisors are great, but the corp people just see numbers, when you are on a call center floor interacting with people telling them stuff they don't want to hear they are unhappy, and when suddenlink is refusing to fix an ongoing issue in an area they don't want to refer suddenlink to friends and family." ((in 11 reviews)); "long hours and un real expectations" ((in 11 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 10 reviews)); "bad leadership." ((in 9 reviews))

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CCR III - Tech Support

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