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Optimum

Engaged Employer

Optimum Tech Support Representative reviews

3.0

99% would recommend to a friend

(11 total reviews)

Dennis Mathew

100% approve of CEO

85% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

3.0

Compensation and benefits

2.0

Senior management

2.0

Career opportunities

Ratings by demographic groups

Reviews by job title

11 reviews
3.0
Mar 14, 2017

Newish employee

Tech support representative
Recommend
CEO approval
Business Outlook

Pros

Good, constant feedback on performance measures, supportive mid-management, good corporate ideals that fall a bit short of actualization.

Cons

Training abbreviated, misleading job description pre-hire. Was told would be doing tech support only, but sales and billing are at least 40% of workload. Products not as promised (dl speeds, TiVo issues, VOD issues). Nickle&dime of customers such as $50 service calls even when SL equipment at fault.

Viewing 7 - 9 of 11 Reviews
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